Norwegian-English Bilingual Customer Support

Job Overview

We are seeking a dedicated Bilingual Norwegian-English Customer Support Agent, also referred to as a Happiness Officer, who will deliver exceptional service through our email and live-chat platforms. The ideal candidate is passionate about assisting others and possesses the ability to maintain composure in high-pressure situations.

Key Responsibilities

• Provide professional and amicable customer support via email and live chat.
• Translate product materials into Norwegian using provided tools, and oversee the moderation of translations from other team members.
• Evaluate customer concerns and deliver timely and appropriate solutions.
• Keep accurate records of customer interactions and feedback.
• Collaborate effectively within the team to enhance overall customer satisfaction.
  
  

Required Skills

• Experience in customer support roles, especially in a dynamic environment.
• Proficient communication skills in both Norwegian and English, both written and verbal.
• A genuine enthusiasm for ensuring customer happiness.
• Capacity to assess and address customer challenges adeptly.
• Strong problem-solving and analytical skills.
• Excellent record-keeping and organizational abilities.
• Ability to work independently while being a supportive team player.
• Proven multitasking and prioritization skills.
• Familiarity with Domains, SEO, and Analytics is advantageous.
• Availability to work remotely and commit to full-time hours (minimum 40 hours per week).
  
  

Qualifications

• Prior experience in customer support is essential.
• Fluency in both Norwegian and English is required.
• Demonstrated capability to manage challenging customer interactions effectively.
  
  

Career Growth Opportunities

We prioritize the professional development of our staff, providing training and growth opportunities that can pave the way for career advancement within our organization.

Company Culture And Values

Our company prides itself on a collaborative and enjoyable international work environment, fostering a culture of teamwork and mutual support.

Networking And Professional Opportunities

Joining our team means gaining access to a network of professionals and resources that can enhance your skills and career trajectory.

Compensation And Benefits

• Enjoy the convenience of working from home, allowing for flexibility in your work-life balance.
• Paid leave is available after one year of tenure.
  
  

If you are focused on finding a stable, long-term career that prioritizes customer satisfaction in a supportive environment, we encourage you to submit your application along with a brief summary of your relevant experience.

Employment Type: Full-Time