Associate-Vendor Management

Job title – Associate, Vendor Management

Location: Noida, Uttar Pradesh (preferred). Candidates from other locations in India will be considered if suitable.

At Wiley, we welcome you for who you are, the background you bring, and embrace individuals who get excited about learning whether online or by book. Learning is for everyone, and so is our workplace. Bring your experiences, your perspectives, and your passion. It's in our differences that we empower the way the world learns. 

About this role:

The Associate, Vendor Management oversees production-vendor operations within the vendor management team. Reporting to the Senior Vendor Manager, they help achieve KPIs by managing vendor performance, quality, and efficiency. They share responsibility for daily vendor management, ensuring high performance and adherence to SLAs and production targets. Collaborating with Content Operations and Publishing teams, they maintain strong, business-critical relationships with vendors to support operational excellence.

How you will make an impact:

KPI Delivery:

• Support monitoring of vendor performance and adherence to SLAs/KPIs (quality and speed).
• Attend regular vendor calls and address or escalate queries, ensuring timely communication.
• Assist in improving quality and turnaround times under the Senior Vendor Manager’s guidance.
• Keep documentation updated and escalate performance issues as needed.
  
  

Workflow Improvements:

• Help implement standardized production workflows with vendors.
• Gather vendor feedback on workflow changes and escalate concerns for resolution.
  
  

Vendor Management:

• Maintain strong, collaborative relationships with vendor teams.
• Complete regular reporting and data analysis to track performance.
  
  

What we are looking for:

• Bachelor’s degree
• 2+ years of operations experience in academic publishing
• Proven experience managing vendor performance and output
• Strong background in scholarly publishing
• Excellent operational, analytical, and relationship management skills
• Collaborative working style and project management experience
• Understanding of publishing and vendor workflows, particularly in journal publishing at Wiley
  
  

About Wiley:

We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.

Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual’s status in any group or class protected by applicable federal, state or local laws.

• When applying, please attach your updated resume/CV to be considered.