Licensed CX Specialist (P&C)

We’re looking for a proactive problem-solver with excellent communication skills and a deep commitment to customer satisfaction.

This role is perfect for individuals who are enthusiastic, driven, empathetic, helpful by nature, patient, have a good sense of humor, and are a proficient writers.

During your day-to-day at Lemonade you’ll be asked to provide next-level customer care to our customers, while working alongside (and learning from) some of the best talent in the tech and insurance industries. You’ll advocate for our community of customers while working with our product and engineering teams to maintain an award-winning level of service.

In this role you’ll

• Utilize phone, email, and SMS channels to provide a best-in-class experience by adapting your style of support to meet each customer’s unique needs
• Build customer confidence in our brand by showcasing a deep knowledge across our line of products
• Identify and communicate critical pain points of our customer user experience to other stakeholders with a solution-oriented mindset
• Bring our values to life in the way you interact with and build community across our teams and company

What you’ll need

• 1–2 years of insurance experience, or a college degree
• A valid and active Property & Casualty (P&C) license
• Ability to quickly triage customer needs and problem solve
• Strong communication skills, both written and on the phone
• Empathy, patience, and an overall positive approach
• History of working successfully and independently from home

Things to know…

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.

The hourly rate for this position is $22.12.

Unfortunately, we cannot consider applicants from Florida, Connecticut, New York, Illinois, Colorado, California, Montana, Hawaii, Alaska, New Mexico and Puerto Rico.