Field Service & Workshop Engineer - Must be based in the Eastern Cape region

Are you…Interested in working for an international and diverse company?Looking to use your troubleshooting skill?Interested in developing your career in the water industry?
If so, read on!Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.
We offer:Flexible working hoursProfessional onboarding and training optionsCareer coaching and development opportunitiesPowerful team looking forward to working with you such as
As Field Service & Workshop Engineer you will support Hach Sub Sahara Africa sales growth by delivering primary levels of instrument field service & workshop support to external & internal customers.Attainment of a Field Service Engineer is achieved by consistently engaging in field service activities that are related to both scheduled service and troubleshooting service activities related to Hach instruments.You should also be able to apply advanced levels of engineering theory to understand root cause issues/problems and apply solutions to those problems as well as service-related activities and findings which must be documented as per Hach’s policies and procedures.
In this role, a typical day will look like and focus on:Providing on demand front line field service support & workshop repairs to Hach customers.Installing and verifying proper operation of instrument systems at customer sites.Performing scheduled preventative maintenance interventions that include calibration, hardware or software upgrades, and verify work completed.Maintaining spare parts inventory and provide input on parts usage related to failures.Providing back-up service support outside of assigned territory as needed.Providing technical support at Hach trade shows, sales demonstrations, and customer sites.Maintaining and managing your own spare parts field service inventory kits according to defined procedures and service recommendations.Creating and maintain service records using provided documents.Providing feedback and communication to enhance technical service documents and bulletins that will be used by other field service personnel.Providing communication updates to the service manager and other service staff colleagues.Having the ability to troubleshoot and repair electromechanical instrument systems.Pay attention to details and strive for technical excellence in your work.Listening to the customer, understand each service situation and provide a response that meets or exceeds customer expectations.Having the ability to work with other internal Hach cross-functional groups including logistics sales representatives.Having the ability to operate instrumentation including multi-meters, and data acquisition equipment.Understanding and maintaining quality compliance initiatives and procedures that are used within the organization.Understanding the fabrication of parts, electromechanical motion control, and mechanical alignment is essential.
The essential requirements of the job include:BS Degree/diploma in mechanical, electrical, electronic engineering, or experience that demonstrates related equivalence required.A minimum of 5 years industry experience.Willingness to travel up to 75% of time.Must have a valid driver’s license, and a driving record, that is acceptable to Veralto.Knowledge and use of personal computers, and common business software (MS Office), Oracle.Excellent organizational skills.Excellent written and verbal communication skills.Ability to present complex or difficult messages clearly and persuasively
At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-usHach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Unsolicited AssistanceWe do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.