Customer Service Representative (Healthcare)

Customer Service Representative - Healthcare

Are you a compassionate problem solver with a knack for navigating complex healthcare systems? Join our team as a Customer Service Representative and play a vital role in ensuring patients and members get the support they need, all while upholding the highest standards of confidentiality and care!

Mission

As a Customer Service Representative in the healthcare sector, your mission is to provide empathetic and efficient assistance to patients and insurance members. By addressing inquiries, resolving issues, and ensuring compliance with HIPAA regulations, you’ll contribute to a seamless and stress-free healthcare experience.

Responsibilities

Customer Interaction: Assist patients and members with inquiries related to healthcare services, insurance coverage, and claims through phone, email, or chat.

Problem Resolution: Investigate and resolve issues related to billing, claims, or coverage while ensuring customer satisfaction.

Compliance: Adhere strictly to HIPAA and other regulatory requirements to protect sensitive information.

CRM Management: Accurately log all interactions in CRM tools, maintaining detailed and organized records.

Collaboration: Work closely with healthcare providers, insurance companies, and internal teams to resolve complex cases.

Education: Guide customers in understanding their healthcare options, benefits, and next steps with patience and clarity.

Qualifications

Experience: At least 3 years of experience in healthcare or insurance customer service roles.

HIPAA Knowledge: Strong understanding of HIPAA regulations and a commitment to maintaining confidentiality.

CRM Proficiency: Skilled in using tools like HubSpot, Salesforce, Zendesk, or equivalent systems to manage customer interactions.

Patience: A calm and empathetic approach to handling sensitive issues and ensuring positive customer experiences.

Problem-Solving Abilities: Demonstrated ability to analyze complex situations and provide effective solutions.

Language Skills: Fluent in English, with excellent verbal and written communication abilities.

Why MultiplyMii

MultiplyMii, a premium recruitment & HR services company, is growing FAST and we are currently hiring an exceptional Customer Service Representative who desires to be part of an exciting organization that rewards and values its team members.

One clear benefit for you is that MultiplyMii will be there to hold your hand every step of the way, providing you and the client onboarding, supporting your unique needs, and handling any challenges that might arise in your work environment. We are here to give you (and our client) every opportunity to get it right and nurture this relationship.