VP EMEA Professional Services

Build Your Career at Informatica

We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere. 

VP EMEA Professional Services

Informatica is seeking a senior level Professional Services leader to drive the next phase of our delivery evolution focusing on AI-driven cloud data management solutions and our consumption go to market strategy. In addition to delivering consulting objectives, the candidate will assist in sales, onboarding, customer relationship management, enablement, partnering and career development of your team.

The successful candidate will report to the Group Vice President, Global Professional Services. 

Your Role Responsibilities? Here's What You'll Do

• Maintain relationships and alignment with other teams and stakeholders, especially Sales, Customer Success, Alliances, Product, and Technical Support.
• Maximize customer business outcomes and satisfaction as demonstrated through financial and operational goals and KPIs. 
• Attain prescribed revenue goals for the practice.  Provide accurate, predictable, and complete revenue forecasts.
• Lead a diverse group of professionals tasked with selling, positioning and delivering services across regions and verticals within the United States.
• Conduct long range planning to determine cost and effectiveness of operations, policies, and programs relative to strategic goals.
• Collaborate with sales management to create targeted programs mapping to vertical markets, key accounts and multi-level service needs.
• Partner with Sales and Customer Success to provide seamless interactions with customers.
• Engage organizational resources to productize, promote, price and position solution offerings and services.
• Work with the partner ecosystem to provide balanced delivery capability across the INFA portfolio.
  
  

What We'd Like To See

• Enthusiastic, high energy and motivating leader who is visibly passionate and is capable of inspiring and motivating a large organization. Possesses an intellect and the executive presence to become a true business partner across the corporate and field functions – someone who can contribute to broader business conversations beyond his/her functional expertise.
• Lead an organization primarily responsible for materially impacting customer outcomes and product consumption rates through best-in-class service engagement.  Promote a culture of continuous customer value, always seeking incremental use cases and expanded Informatica Data Management Cloud leverage.
• A strong focus on execution. This individual must be strategic and creative – but strong execution capabilities are critical for success. Success will be judged by what is accomplished, not created.
• The appropriate level of drive and “toughness” to effectively manage multiple demanding and critical functions in a fast-paced environment – ensuring that results and deadlines are achieved without damaging morale.
• Leadership skills that create loyalty, trust and following. One who can energize people and teams and make cross-functional cooperation happen. This individual must be highly respected from a 360-degree perspective.
• A team builder, team player and a leader. Possess the personal drive, passion and enthusiasm to both understand and successfully navigate an enterprise software company that is evolving to support the changing needs of the business and customers.
• Demonstrated capability to establish meaningful relationships with customers and partners, hold customers and partners accountable, manage customer expectations and escalations effectively, and build mutually beneficial relationships with partners.
  
  

Role Essentials

• You must fit within our culture and data values as an approachable, thoughtful and collaborative leader that buys into our ambition and puts the customer experience at the heart of what we do
• Appropriate professional experience with a successful track record of leading and managing a large services organization. Specific experience in SaaS enterprise software consulting is a preferred, and experience with both one-time and subscription services delivery would be outstanding, but not a requirement.
• You will also have an executive presence, industry stature and credibility to strategically position us in the market.
• Hands on, entrepreneurial style – one that looks to become personally involved in all elements of managing his/her functional responsibility, and someone who seeks to develop like-minded senior managers with similar capabilities.
• Comfortable traveling for work as needed.