Workforce Management (WFM) Application Analyst

• Area of Interest: Information Systems & Technical Support
• FTE/Hours per pay period: 1.0
• Department: Business Apps - Tech Support
• Shift: Monday-Friday, Days
• Job ID: 158963
  
  

Overview

We are seeking a Workforce Management (WFM) Application Analyst to join our team! In this role, you will be responsible for the implementation, maintenance, optimization, and support of assigned WFM applications, with primary focus on implementing and supporting UKG Advanced Scheduling. This involves forging partnerships with customers to complete workflow analysis and determining application capabilities and design. In addition, this role is responsible for building the application, developing and executing test plans, and contributing to training and implementation plans.

The WFM Application Analyst proactively applies troubleshooting and critical thinking skills to fulfill customer needs. Finally, the role is responsible for effective and timely communications to team members and customers alike on status of their assigned work.

Hours: Monday-Friday, Days- On call rotation required

Travel: Limited travel required

This position is remote/work from home with preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.

Why UnityPoint Health?

• Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a
• remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
  
  

Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.

Responsibilities

Application Development, Implementation and System Maintenance

• Implements new applications or makes changes to existing systems within a multifunctional project team. This includes project planning, requirements definition, detailed design, development, testing cycles, go live events and stabilization support.
• Designs and develops technical architecture for application environments as well as development environments.
• Ensures application performance meets customer needs using database schema design and performance tuning methods.
• Designs applications to meet scalability, security and compliance requirements
• Completes extracts, transforms and loads data hosted in relational databases or other file formats. Supports data migration/conversion strategy and manages large data loads and other data movement tools.
• Gathers business requirements for supported applications. Designs, coordinates, tests and supports applications
• Leads medium and large projects involving multiple teams and integrated systems.
• Leads decision-making discussions to determine long-term strategy for implementation of tools and systems.
• Creates processes and tools to ensure systems are highly available. Works with all support teams who support our environments to ensure systems are properly maintained and monitored.
• Maintains proper documentation for applications, databases, reports, and interfaces. Identifies, evaluates, and implements documentation tools.
  
  

Issue Resolution

• Independently supports and resolves complex issues with assigned applications in adherence with service expectations and change management policies.
• Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issue.
• Provides day and after hours on-call coverage as scheduled. May assume additional on-call responsibilities as directed by Manager.
• Follows and may lead the enhancement process and Change Management Policies and Procedures
  
  

Operational Support and Improvement

• Researches and communicates options to support decision-making discussions to determine
• strategy for implementation of tools and systems
• Researches solutions to improve service such as processes, standards and/or products.
• Participates in decision-making or technical solution-oriented discussions
  
  

Qualifications

Education:

• Bachelor’s degree or equivalent relevant work experience
  
  

Experience:

• Required: At least 2 year's experience building, configuring and supporting a workforce management system
• Preferred: UKG Pro Workforce Management (Dimensions)