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Donor Retention & Cultivation Specialist

Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 
United States

Offer summary

Qualifications:

Bachelor's Degree in Marketing or Communications preferred., 3-5 years' experience in fundraising roles., Experience with campaign planning and retention strategies., Knowledge of direct mail and email regulatory standards..

Key responsabilities:

  • Assist in developing omnichannel donor strategies.
  • Lead day-to-day program management for campaigns.
USO logo
USO Non-profit Organization - Charity SME https://www.uso.org/usotshirt
501 - 1000 Employees
About USO
Since 1941, the USO has strengthened America's military service members by keeping them connected to family, home and country, throughout their service to the nation. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side. We are the Force Behind the Forces. We currently operate more than 250 USO centers at or near military installations, including in combat zones, MEPS centers, several airports, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy. We serve the American Armed Forces - specifically, U.S. Active, Reserve, and Guard service members and their families through a wide arrange of programs and entertainment. The USO is a congressionally chartered, private organization that relies on the generosity of individuals, organizations and corporations to support its activities, and is powered by a family of over 30,000 volunteers to accomplish our mission. The USO is not part of the federal government.
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Job description

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that

  • The USO is a Certified Great Place to Work 2023-2024
  • 93% feel good about the ways we contribute to the community.
  • 93% are proud to tell others they work here.
  • 88% feel their work has special meaning this is not "just a job."
  • 89% feel that when you join the company, you are made to feel welcome.
  • 91% feel people here are treated fairly regardless of their race.
  • 87% feel people here are treated fairly regardless of their gender.

The Donor Retention & Cultivation Specialist assists in developing and implementing omnichannel strategies that retain and cultivate while providing donors with a consistent experience; leads day-to-day program management and ensures program adheres to direct marketing growth and ROI objectives.

Principal Duties and Responsibilities (*Essential Duties)

Program Creation and Execution

  • Assists director in partnering with Development leaders to establish goals and plans for direct response efforts and contributes to their execution. *
  • Leads strategy documentation including campaign matrices and brief development for direct mail and email/online; researching and documenting historical campaign performance and testing strategies; internal package approval and quality check processes; recommends enhancements to internal processes. *
  • Collaborates with peers on the creation, of the direct response production calendar which includes identifying optimal in-home dates in order to create a predictable cash flow. Is responsible for optimizing the mail production calendar by working with the direct response mail production vendor to find scheduling efficiencies. *
  • Collaborates with internal colleagues to conceive and recommend content for use across all direct response channels; maintains the direct mail style guide and communicates changes to internal and external partners*

Vendor Management

  • Helps manage campaigns and serve as primary day-to-day point of contact (POC) to vendors to lead campaign strategy development. *
  • Collaborates with vendors to ensure excellence in execution of creative and content strategies and production for direct mail programs.
  • Ensures production vendors, artists and copywriters’ quality and service levels meet expectations to ensure layout, personalization and printing accuracy and advise director on assessment.*
  • Oversees inventory management of mail components and premiums and makes timing and ordering recommendations to director. *

Budget Management

  • Assists in annual revenue and expense planning, budgeting and reforecasting efforts for offline and online programs. *
  • Assists director in tracking invoices and adhering to the annual budget, includes maintaining and updating reports such as cost summaries and business vs. actuals. *
  • Works with direct response mail production vendors to identify opportunities for efficiencies and/or cost savings. *

Reporting & Analysis

  • Assists with benchmarking and reporting on direct mail package and email/digital campaign performance. Makes recommendations where appropriate. *
  • Helps analyze the USO direct response file health and optimize tactics based on results. *
  • Other duties as assigned.

Job Specifications

  • Bachelor’s Degree, in Marketing, Communications or related field preferred.
  • 3 - 5 years of work experience in a development or fundraising role within a direct mail or email program in the commercial or charitable sectors.
  • Campaign planning experience including retention and cultivations strategies, loyalty programs and segmentation planning.
  • Knowledge of regulatory standards governing direct mail, email, solicitation operations.
  • Experience working with strategic vendors, print houses, and caging facilities preferred.
  • Strong interpersonal, problem-solving and organization skills. Ability to interact with different departments, the general public and military audiences at a variety of levels with integrity and professionalism.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Working knowledge of basic business functions including project management.
  • Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
  • Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
  • Must be a strong advocate of the USO’s mission to lift the spirits of America’s troops and their families.

Details

  • This position is a remote position.
  • USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
  • Resume and cover letter are required for full consideration.
  • Background check – education, criminal and driving required.
  • The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees

  • The organization truly cares about the people who work here.
  • I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
  • There is great consideration given and extended in the following areas organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
  • Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
  • The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
  • The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

#theUSO

Apply today. Join the mission. Join Team USO.

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Non-profit Organization - Charity
Spoken language(s):
English
Check out the description to know which languages are mandatory.
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