We are is looking for a dedicated Customer Success Officer to provide exceptional support to our French-speaking customers. You will be responsible for guiding clients through their journey with our services, ensuring their satisfaction, and proactively addressing any concerns to enhance their experience.
Key Responsibilities:
● Client Engagement: Serve as the primary point of contact for French-speaking customers, ensuring timely responses to inquiries via email, chat, and phone support.
● Relationship Building: Develop and maintain strong relationships with clients, understanding their needs, and proactively offering solutions to meet their goals.
● Onboarding & Training: Assist new clients in getting started with our products or services, providing clear instructions and ongoing support to ensure smooth onboarding.
● Account Management: Monitor client accounts to ensure they are utilizing the full potential of the services provided, encouraging retention and upsell opportunities where applicable.
● Issue Resolution: Resolve customer issues by coordinating with relevant departments and providing clear communication and updates to clients until the issue is resolved.
● Proactive Outreach: Conduct regular check-ins with clients to gather feedback, identify areas for improvement, and ensure ongoing satisfaction.
● Reporting & Feedback: Track and report on customer feedback and key success metrics, providing insights to management to drive improvements.
● Collaborative Approach: Work closely with internal teams, including sales, technical support, and product development, to deliver a seamless experience to the client.
Requirements
Qualifications:
● Language: Native or fluent French speaker with excellent written and verbal communication skills. Proficiency in English is also required.
● Experience: Previous experience in customer support, account management, or customer success roles
preferred.
● Skills:
- Excellent communication and interpersonal skills
- Problem-solving abilities and attention to detail
- Strong organizational skills and the ability to manage multiple client accounts
- Ability to adapt to new technologies and platforms
● Technical Skills: Proficiency in CRM systems, support software, and Microsoft Office Suite.
Key Attributes:
● Empathy & Patience: Demonstrates genuine care for customers and a drive to help them succeed.
● Proactive: Anticipates customer needs and addresses them before they become issues.
● Results-Oriented: Focused on achieving key performance indicators (KPIs) and exceeding client expectations.
Benefits
- HMO with 1 free dependent upon hire
- Life Insurance
- 20 PTO credits annually
- VL and SL cash conversion
- Annual Performance-Based Merit Increases and Employee Recognition
- Great Company Culture
- Career Growth and Learning
Disclaimer:
This job posting is for potential client opportunities and is intended for candidate pooling purposes only. By submitting your application, you are expressing interest in future positions with our clients. This does not guarantee immediate employment or an offer for a specific role.
