Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
What do we do?
At Genesys, we connect with our customers through empathy. Our goal every day is to empower our customers to help their customers feel remembered, heard, and understood. This is the foundation of an empathetic customer experience that we build and deliver. Our goal is to give every customer exactly the experience they want every time, whether that’s an agent who sympathizes while solving a complex issue or a quick answer from a bot.
Who are you?
You are a talented and experienced design leader and mentor with exceptional problem-solving abilities, clear communication skills, and solid design instincts who can guide others while you translate business and technology needs into delightful, clean customer-focused solutions. You are a self-starter who brings original ideas and fresh approaches to each team they work on. You are responsive, flexible, and thrive in collaborative work environments. You design for inclusion and accessibly. You are passionate about the holistic product view and are an omnipresent voice for the customer.
What team will you join?
Workforce Engagement Management (WEM) is a differentiator for Genesys that provides capabilities for forecasting, scheduling, and monitoring multi-skilled call center agents across various work environments, with real-time updates for precise workforce planning. The WEM design team is a group of ~10 designers (and a researcher!) responsible for delivering efficient, usable, and powerful features for a wide range of personas in this space. This specific role will join the Workforce Management side of the team, which focuses on forecasting and scheduling features.
Experience you bring:
Deep experience in core areas of product design such as UI design, interaction design, and user research.
Ability to create a wide range of deliverables including wireframes, prototypes, design systems, journey maps and high-fidelity mocks, and the experience to know when to use each.
Ability to clearly communicate innovation and design concepts to senior leadership and your team using the methods & tools that best illustrate them.
Strong collaboration skills to work with cross-functional delivery teams on projects.
Work closely with product and engineering leaders during all stages of a project, including development and delivery.
Facilitate design sprints, brainstorms, user testing, and design thinking activities with users, stakeholders, and other designers.
Mentor others on your team and across your scope of work on best practices and career progression.
Requirements to be considered:
A portfolio of design work that shows us how you solve problems.
8+ years of experience as a Sr. UX Designer, Sr. Product Designer, Design Leader, Creative Director or comparable.
What we offer:
Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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