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Technical Support Engineer (Cybersecurity Platform)

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Poland

Offer summary

Qualifications:

2+ years of technical support experience, Experience with Kibana and BigQuery, Practical knowledge of HTML and CSS, Solid SQL knowledge.

Key responsabilities:

  • Support Customers (Tier 2) in real time
  • Analyze Customer traffic for threats and provide incident reports
Sigma Software Group logo
Sigma Software Group Large https://www.sigma.software
1001 - 5000 Employees
About Sigma Software Group
Sigma Software Group, an award-winning and trusted IT partner, has been serving customers for over 22 years, providing comprehensive IT solutions to various businesses, ranging from startups to established software product houses. As one of Europe's substantial IT consultancies, it brings together a dedicated workforce of over 2,100 professionals in 40 offices across 19 countries. With a diverse client base, including more than 300 enterprises, including Fortune 500 stalwarts, Sigma Software Group is a preferred choice for developing solutions that help businesses create cutting-edge products while meeting their unique needs. Sigma Software Group operates as a dynamic ecosystem of tech companies, offering 25 ready-to-implement innovative products and 40+ value-added services. Furthermore, Sigma Software Group is committed to fostering innovation through initiatives such as the Sigma Software Labs business incubator, Sigma Software University, the SID Venture Partners VC Fund, UA Tech Network, Techosystem, the European Business Association, and other collaborative efforts. Since 2015, Sigma Software Group has consistently earned recognition on the IAOP's prestigious World's Top 100 Outsourcing list. The company's accomplishments have also been acknowledged by prominent global media outlets such as Forbes, CNBC, The Times, and Reuters.
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Job description

Company Description

We are seeking a Technical Support Engineer to work within a highly dynamic AdTech ecosystem with the goal to protect the world from malvertising. 

Being part of our team means being open-minded, friendly, and supportive,  willing to take on challenges, take responsibility, and never stop learning. We must stay one step ahead of the attackers, which means being smarter, faster, and thinking outside the box. 

Sound interesting? Join us! 

CUSTOMER

Our client is a Brooklyn-based company founded in 2012. Starting from humble beginnings, the company developed the Defense Platform, the cornerstone of all its products, which protects enterprises from advanced bot attacks, fraud, and account misuse. Today, they authenticate more than 20 trillion interactions every week for large companies and leading online platforms, verifying their authenticity.  

Job Description
  • Support Customers (Tier 2) in real time and provide professional technical responses 
  • Analyze Customer traffic to identify undetected threats and false detections using mostly ElasticSearch and BigQuery (SQL) 
  • Work side by side with Customers providing insightful incident reports 
  • Communicate with global Customers and provide quick responses and resolutions 
  • Work cross-functionally with RnD and Research teams to optimize Customer’s ability to detect and mitigate cyber-attacks in real time 
  • Hold shifts as part of the job (including weekend shifts)

Qualifications
  • 2+ years of experience in the technical support domain 
  • Experience of Kibana and BigQuery 
  • Practical knowledge of HTML and CSS is a must 
  • Solid knowledge of SQL 
  • Basic knowledge of HTTP and HTTPS protocols 
  • Basic understanding of software architecture to assist Customers 
  • Advanced level of English 

WOULD BE A PLUS

  • Basic cybersecurity knowledge: proxy and NAT, WAF and Network Firewall, network security, VPN, CAPTCHAs, and CAPTCHA solvers 
  • Understanding of threats: scraping, ATO or BF, scalping, AD fraud, and click fraud 
  • Understanding of log analysis, APIs, client-server model, and regex

Additional Information

PERSONAL PROFILE

  • Proactive and ready to take on responsibility 
  • Open to working night shifts 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportSQL (Programming Language)ElasticsearchBigQueryHTML5Http2CSS CodesNetwork SecurityFirewallVPN TunnelsLog AnalysisReverse ProxyCyber SecurityRegular ExpressionsAPI ManagementClient Server ModelsThreat ModelingNAT Traversal

Other Skills

  • Accountability
  • Proactivity
  • Communication
  • Problem Solving
Are you interested?

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