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DHA Consultant

fully flexible

Remote:

Full Remote

Contract:

Work from:

Offer summary

Proven experience in training and support, Strong communication skills, Technical knowledge of IRE systems, Ability to document detailed reports.

10001 Employees

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Engage daily with DHA Branches.
Address incoming requests for IRE demonstrations, training sessions, and one-on-one consultations.
Organize IRE training sessions as needed.
Communicate new IRE services and procedures to DHA Staff.
Maintain strong relationships with DHA Staff and DHA IT.
Train and support additional DHA consultants when required.
Keep accurate records of contacts, resolution details, and follow-up information.
Submit daily, weekly, and monthly activity reports and training evaluation forms promptly.
Troubleshoot IRE issues at branches.
Assist with product rollouts, including installations and training on new versions.
Ensure all responsible sites with issues are visited and assisted.
Visit sites with POS devices that have no card transactions to investigate the cause.
Contact sites that have not successfully completed day-end or opened shifts to resolve issues.
Address all site reconciliation issues.
Log all issues on Heat.
Ensure day-end processes are successful at the sites you attend to.
Submit weekly and monthly activity reports on time.
Provide all required supporting documentation on time, including Site Sign Off Forms, Training Registers, Day End Reports, and Evaluation Forms.