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Product Support Engineer - Rail Systems

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United Kingdom

Offer summary

Qualifications:

At least 2 GCSEs or equivalent at Grade C or above in English Language and Mathematics., Mechanical and/or Electrical engineering ONC or NVQ Level 3., Sound IT skills, particularly with MS Excel., Ability to compile technical reports..

Key responsabilities:

  • Conduct support for customers and products.
  • Identify revenue opportunities and handle customer complaints.

Wabtec Corporation logo
Wabtec Corporation http://www.wabteccorp.com
10001 Employees
About Wabtec Corporation
Transportation solutions that revolutionize the way the world moves for future generations.
See all jobs

Job description

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

The key aim of the role is to conduct the required support for our customers and products at both WF UK sites & customer locations. The Product Support Engineer is a key role to ensure that WF UK products and services are meeting our customers’ expectations throughout their life cycle.

Delivery

  • Carry out appropriate modification programmes on Company products as defined by WF UK & Sisco’s. The scope of this activity includes initial preparation of work (tools, parts etc.), day to day liaison with customers and keeping accurate, concise records of work completed.
  • Working with the Project Management team on site or at depots to deliver projects within the budget and on time.
  • Ensure that all drawings, tooling, fixtures, test equipment are fit for purpose & available prior to commencement of a job.

Quality, Health & Safety

  • Comply with Company and statutory Quality, Health & Safety, Environmental and other policies and procedures.
  • Ensure engagement and actively participate with Health & Safety management processes.
  • Ensure that investigations and reports on failed / defective components are carried out in line with policies & procedures in a timely manner.

Customer

  • Identify revenue opportunities and report to the PSE Co-ordinator.
  • First line dealing with complaints made by customers, stepping in and supporting as necessary.  Escalating at the earliest opportunity as required
  • Develop and maintain positive working relationships with current and potential customers in such a manner as to maintain the reputation of the Company as a world class supplier of railway equipment and systems.

Continuous improvement

  • Identify methods of improvement within the area of responsibility (increased efficiency, decrease throughput time, etc.).
  • Implement 5S methodology wherever possible during on / off-site operations in conjunction with PSE Co-ordinator and Continuous Improvement Engineer as required.
  • Actively participate in Wabtec Faiveley group deployment of improvement initiatives (WMS, new technologies, etc.).

Other

  • Provide technical support for OE Contracts and aftermarket sections of WF UK & Sisco’s, as part of the Intelligent Asset Management Team.
  • Report general industry intelligence and competitor activity (technical and commercial) to the PSE Co-ordinator and Field Service Operations Manager as required.
General:
  • Adhere at all times to the company’s Health, Safety & Environmental instructions and requirements
  • Take on any other reasonable responsibilities or tasks that are within the employee's skills and abilities.  Support Wabtec UK goals and objectives.

Working Relationships:

  • iAM Team.
  • Customer location staff.
  • Health and Safety department
  • Other Wabtec Operational divisions

Requirements

Essential

Desirable

Education & Qualifications

At least 2 GCSEs or equivalent at Grade C or above, including English Language and Mathematics.

Mechanical and/or Electrical engineering ONC, or NVQ Level 3 or equivalent qualification.

HNC/HND level / NVQ Level 4 / Foundation degree.

Skills, Knowledge & Experience

Outstanding technical attributes & an aptitude for fault finding.

Significant technical ability in area of expertise (relating to our products).

Good understanding of Health and Safety legislation.

Ability to train others.

Sound IT skills (particularly MS Excel and Laptop/Tablet computers)

Ability to compile technical reports.

Ability to efficiently organise own work load.

Ability to work autonomously and as part of a team.

Competency & Behaviour

Reliable, passionate and collaborative.   Ability to demonstrate Wabtec values at all times:

  • Safety first.
  • Champion customers.
  • Pursue excellence.
  • Lead through innovation.
  • Succeed as a team.

Essential Requirements

Education & Qualifications

At least 2 GCSEs or equivalent at Grade C or above, including English Language and Mathematics.
Desirable
Mechanical and/or Electrical engineering ONC, or NVQ Level 3 or equivalent qualification.

HNC/HND level / NVQ Level 4 / Foundation degree.

Skills, Knowledge & Experience

Outstanding technical attributes & an aptitude for fault finding.

Significant technical ability in area of expertise (relating to our products).

Good understanding of Health and Safety legislation.

Ability to train others.

Sound IT skills (particularly MS Excel and Laptop/Tablet computers)

Ability to compile technical reports.

Ability to efficiently organise own work load.

Ability to work autonomously and as part of a team.

Competency & Behaviour

.

Reliable, passionate and collaborative.   Ability to demonstrate Wabtec values at all times:

  • Safety first.
  • Champion customers.
  • Pursue excellence.
  • Lead through innovation.
  • Succeed as a team.

Other requirements

Valid driving licence.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.  

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Health And Safety StandardsFault ManagementTechnical SupportTechnical ReportLoad ManagementElectrical EngineeringMechanical EngineeringContinuous Improvement Process

Other Skills

  • Technical Acumen
  • Collaboration
  • Teamwork
  • Reliability
  • Communication
Are you interested?

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