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Customer Advocate France (x/f/m)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Germany, France

Offer summary

Qualifications:

Excellent proficiency in French, Very good English skills, Interest in consumer protection, Ability to learn complex topics quickly.

Key responsabilities:

  • Care for French customers
  • Communicate with airlines and lawyers
  • Assess customer cases and answer emails
  • Cooperate with legal team and partner offices
Flightright logo
Flightright Law Practice SME http://www.flightright.com
51 - 200 Employees
About Flightright
#Tomorrow’s Lawyers! Digital technologies will change the legal market significantly in the next years. Flightright is at the forefront of Legal Tech Automation. Since 2010 more than 2,000,000 consumers used our service and Flightright has become the #1platform for air passenger rights. We help consumers to get their rightful compensation from the airlines when their flights have been delayed, cancelled or overbooked according to the EU Regulation No 261/2004. Flightright makes the process fast and hassle-free. Our experienced travel law experts will assert our customers'​ rights and handle all the paperwork. We indemnify them from the cost risk on a no-win, no-fee basis. As a fast growing and internationally operating company, we are ready to disrupt the way people claim their rights and enter new markets. Founded in 2010 we look back at more than 200.000.000€ in enforced compensations to customers, growth from scratch to 140 employees and 22 nationalities in our team. Still the best is yet to come. We revolutionize the legal landscape with one goal: Empower consumers! Are you with us on this mission?
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Job description

Information
#Give people access to justice! Digital technologies are currently changing the legal market significantly and this will only accelerate in the next years. Flightright, Chevalier and freem form the Alright Group! We are at the forefront of Legal Tech Automation and offer our legal assistance for air passengers facing difficulties with airlines, and in the legal areas of traffic law and labour law. Digitalisation and automatisation, efficiency and the optimisation of processes guarantee the best legal advice for our clients.   

The prospect of becoming part of the digitalisation of legal services excites you? We are looking forward to your application as Customer Advocate (x/f/m) for France!

Deine Aufgaben
  • You are responsible for the care of our French customers, communication with airlines and external lawyers
  • You work on a variety of tasks such as assessing our customers' cases and answering e-mail enquiries
  • You work in cooperation with our internal Legal-Team and our French partner law-offices
  • You help to optimize our operational processes and bring new ideas into play
  • You contribute to cross-departmental projects

Dein Profil
  • You are interested in consumer protection and are able to quickly work yourself into new and complex topics
  • You have excellent communication skills
  • You work independently and reliably, and you are very self-motivated
  • You have excellent proficiency in French and you speak English very well, German is a plus


Warum wir?
  • Modern working routine with a remote work option – 5-day week divided into 2 days in our Berlin office on site and 3 days remote work
  • In addition to your vacation, you are entitled to workation days where you can work 100% remotely.
  • Diversity is important to us! We look for people from all backgrounds, cultures, ethnicities, gender identities, sexual orientations, beliefs and physical needs
  • You can look forward to working in a friendly, courteous and motivated team.
  • Let us subsidize your monthly ticket or your Urban Sports Club memberships or take advantage of our bike leasing service and choose your job bike

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Über uns
#giving people access to justice Digitale Technologien revolutionieren den Rechtsberatungsmarkt und wir sind einer der Pioniere, die die IT-gestützte Rechtsdienstleitung seit Jahren voranbringen. Seit 2010 haben mehr als 10.000.000 Verbraucher unseren Service bei Flightright und Flyhjaelp in Deutschland und Europa genutzt. Aber unsere Ambitionen waren schon immer hoch: Mit unserer Tochterfirma Chevalier haben wir bereits den Arbeitsrechtsmarkt erfolgreich erschlossen und arbeiten gerade daran mit freem die Unternehmensgruppe zum umfassenden Allright Legal-Tech weiterzuentwickeln. freem wird die führende Anlaufstelle im Bereich Verkehrsrecht. Als Gruppe wachsen wir, expandieren international und wollen in Zukunft noch höher hinaus. Gestalte mit uns die Zukunft des Legal-Tech bei Allright!

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Experience

Industry :
Law Practice
Spoken language(s):
English
Check out the description to know which languages are mandatory.
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