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Customer Success Manager, Brasil

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

Bilingual in English and Portuguese, Experience with CRM software, Minimum 2 years in customer success, Ed-tech sector experience is a plus.

Key responsabilities:

  • Ensure 100% onboarding success for customers
  • Drive product usage and encourage adoption
Quizizz logo
Quizizz E-learning Scaleup https://quizizz.com/
51 - 200 Employees
About Quizizz
Quizizz is a global education technology platform that serves over 75+ million monthly active users at present, across 120 countries. Our mission is to empower every educator to create engaging experiences for their learners and at the same time motivate them in every classroom and space around the world. Driven by passionate educators who love our platform, our growth has been organic, without a single dollar spent on advertising or promotions. Quizizz, as a platform has been empowering educators to motivate and engage learners around the globe. We started out with building products to gamify and make different types of assessments engaging and fun. We have grown to 75M monthly active users and 2B responses recorded every month in the last year (2022). Our platform is used in classrooms in over 100 countries across the globe, and in over 80% of US schools. Join our mission to motivate every learner at www.quizizz.com
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Job description

About Us

Quizizz is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 70 million people every month in over 150 countries, including 80% of U.S. schools. We have phenomenal investors, we're profitable, and we're committed to growing and improving every day.
With a commitment to fostering active learning, and taking Quizizz to more learners across the globe. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Quizizz is the right place for you.

Joining the schools team at Quizizz, this Customer Success Manager role focuses on partnering with K-12 schools across Brazil. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals.

What you'll do…
  • 6-Star Onboarding: Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success.
  • Collaborate closely with prospect's points of contact to effectively introduce and integrate Quizizz into their environment.
  • Product Utilization: Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement.
  • Initiate proactive outreach to encourage and boost product adoption.
  • Engagement and Voice of Customer: Maintain regular engagement through various touchpoints throughout the customer journey.
  • Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.
  • Customer Retention: Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership.
  • Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns.

    • Who you are…
  • Excellent written communication skills and impeccable grammar.
  • Bilingual proficiency in English and Portuguese.
  • We value your skills and work ethic more than the number of years you've worked, but you would likely need at least 2 years of experience in the field of customer success.
  • Experience in consumer products in the ed-tech sector is a bonus.
  • Working with CRMs such as Salesforce, Gainsight, or Zendesk.

    • Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Industry :
    E-learning
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.
    Are you interested?

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