NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a AJO Engineer to join our team in REMOTE, Kentucky (US-KY), United States (US).
W2 or C2C
100% Remote
12 month project
Job Description:
We are seeking a skilled Adobe Journey Optimizer (AJO) Engineer to design, implement, and optimize customer journey solutions using Adobe Experience Platform (AEP) and AJO. The ideal candidate will have expertise in data modeling, journey orchestration, and omni-channel personalization. This role involves collaborating with cross-functional teams, ensuring seamless integration, and delivering impactful business outcomes.
Key Responsibilities:
- Solution Design and Implementation
- Collaborate with stakeholders to understand business objectives and translate them into AJO solutions.
- Design and implement AJO capabilities, including data ingestion, data modeling, segmentation, and journey orchestration.
- Configure AJO events, triggers, automations, actions, and message delivery channels.
- Data Management and Integration
- Build and configure data schemas in AEP, ensuring proper mapping of classes, field groups, identities, and attributes.
- Apply data quality rules, validate data accuracy, and ensure proper data synchronization.
- Leverage AEP APIs and SDKs, including WebSDK, to integrate data from multiple systems.
- Personalization and Testing
- Build and deploy omni-channel personalization strategies using AJO.
- Implement A/B testing to optimize customer journeys and experiences.
- Create and deliver personalized offers and messages across email, SMS, push notifications, and other channels.
- Tagging and Analytics
- Utilize Adobe Tagging with WebSDK to track and analyze customer interactions.
- Ensure data classification, retention, and privacy compliance within all tagging and analytics workflows.
- Channel and Email Management
- Design and manage email templates in AJO, including Email Subdomain delegation and IP warming strategies.
- Set up channel surfaces, IP pools, and perform IP warming activities.
- Problem Diagnosis and Resolution
- Diagnose, troubleshoot, and resolve technical issues related to AEP and AJO.
- Identify and address data integration and system errors to ensure smooth operation.
- Collaboration and Enablement
- Work with developers, data engineers, and project managers to ensure successful project delivery.
- Share expertise and provide mentorship to junior team members.
- Knowledge Sharing and Documentation
- Document best practices for data management, journey orchestration, and personalization.
- Provide training and guidance to internal teams on AJO and AEP functionalities.
Required Skills and Experience
- Bachelor's degree in Computer Science, Data Analytics, Marketing, or a related field.
- 3+ years of experience working with Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP).
- Strong understanding of data modeling, segmentation, and customer journey orchestration.
- Experience with omni-channel personalization and A/B testing.
- Proficiency in APIs, SDKs, and tools such as WebSDK for data streaming and tagging.
- Hands-on experience with email template creation, channel management, and IP strategies.
Preferred Skills:
- Experience with other analytics platforms like Google Analytics, Tableau, or Power BI.
- Familiarity with real-time data integration and identity resolution in AEP.
- Knowledge of privacy and data governance standards.
Soft Skills
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to work collaboratively in a cross-functional environment.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $62.12-$68.30/hour. Actual compensation will depend on several factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
