Customer Support Agent with French

Overview:
We are seeking a motivated and customer-focused Customer Support Agent fluent in French to join our dedicated team. In this role, you will be responsible for delivering outstanding customer service to our French-speaking clients and ensuring their needs are met with efficiency and professionalism.

Responsibilities:

• Provide technical customer support via voice, chat, and email.
• Leverage previous experience to handle challenges effectively in a customer-focused role.
• Actively contribute to team and department initiatives by sharing feedback, promoting collaborative solutions, and supporting colleagues to drive overall team and department success.
• Apply problem-solving and critical thinking skills to resolve customer issues efficiently.
• Demonstrate a strong commitment to customer satisfaction, keeping their needs as the top priority.
• Stay informed and adept with social media platforms to ensure effective communication and support.
• Communicate clearly and professionally, both verbally and in writing.

Role Requirements:

• Must be bilingual in French (C1/C2/Native) and English (B2/C1), with strong written and spoken communication skills.
• 1–2 years of experience in Customer Support or Technical Support, ideally in a help desk or IT-related function.
• Excellent communication skills, both written and oral.
• Proven ability to work independently while being an effective remote team player.
• Adaptability and flexibility to work in dynamic environments with evolving processes and information.
• Willingness to undergo a background screening.
• Demonstrated experience in customer communication via email and phone.
• Strong working knowledge of external systems and PC-based internet/software applications (e.g., Microsoft Office).

Benefits:

• Work Schedule: Monday to Friday, rotating shifts between 9 AM and 11 PM (8 hours per day).
• Benefits: Meal and transportation vouchers, birthday leave, life insurance, and healthcare coverage.
• Work Environment: Join a dynamic, creative team in a positive and friendly atmosphere.
• Career Growth: Access to resources and support to help you achieve your full potential.

Why You Should Apply

If you excel in delivering customer satisfaction and have a passion for helping others, consider joining our team. Your contributions will directly impact our customer experiences and your career development. Apply now to become part of a team committed to exceptional customer support and innovation.

Our Commitment to Diversity and Inclusion

We are dedicated to creating an inclusive and diverse workplace. We encourage applications from individuals of all backgrounds and experiences. Our goal is to cultivate a culture where everyone feels appreciated, respected, and empowered to achieve their best.