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Customer Service Representative - Remote

Remote:

Full Remote

Experience:

Entry-level / graduate

Work from:

Texas (USA), United States

Offer summary

Qualifications:

1-2+ years of customer service experience, Excellent communication skills, Intermediate to advanced computer skills, Confidentiality and reliability skills.

Key responsabilities:

Handle inbound customer service calls
Ensure customer satisfaction with services

OneTouch Direct Marketing & Advertising Large http://www.onetouchdirect.com/

1001 - 5000 Employees

See all jobs

Job description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Customer Service Representatives will handle inbound customer service calls for a leading healthcare payments company, to assist and answer questions around medical payment processing, statement inquiries and other customer support needs. If you have strong communication skills, excellent computer skills, and you truly care about the customer experience – apply today!

Responsibilities:

Provide inbound customer service for a leading healthcare payments company.
Consistently provide a great customer experience.
Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
Collect prompt and accurate customer feedback
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.

Requirements

1-2+ years of customer service experience; healthcare preferred
Excellent communication skills
Ability to respect and maintain customer and client confidentiality
Intermediate to advanced computer skills
Background check & drug screening required

Required Equipment

A laptop or desktop PC (cannot be an Apple product, Surface or Chromebook) with Windows 10
Ability Hardwire (plug-in) to your internet source with an ethernet cable
USB headset (not wireless) with a noise-canceling microphone
Webcam (external or embedded)

Benefits

Full time. 40 hours per week schedule with overtime opportunities!
Great pay. Hourly base salary + benefits!
Training. Paid training & development
Benefits. Health Care Plan (Medical, Dental & Vision)
Growth. Opportunity for professional and personal growth
Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment