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QA Support Engineer - Spark team

Remote:

Full Remote

Work from:

Poland

Offer summary

Qualifications:

Upper-intermediate English, Familiarity with QA tools and processes, Knowledge of security vulnerabilities, Strong background in software engineering.

Key responsabilities:

Close assigned tickets weekly
Analyze user flows for improvements
Communicate with Dev Team about user problems
Develop comprehensive documentation

Readdle

201 - 500 Employees

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Job description

Readdle is a pioneering force in the personal productivity space on Apple devices, having shaped the landscape since 2007. Our mission is to empower individuals and teams with innovative technology, enhancing their efficiency and creativity. We are dedicated to crafting exceptional mobile and desktop experiences for those who aspire to achieve more.

At Readdle, we built Spark to create the best email experience for professionals and their teams. In 2016 this intelligent email application became available across all Apple devices

Our team is looking for a QA Support Engineer.

What will you do:

All the tickets assigned to the QA Support Engineer via Helpspot filter should be closed by the end of the week
Show stable performance by resolving tickets per day according to our KPI.
Share knowledge about problems, decisions, issues and new findings within the support team
Accurately represent your work in the team’s chosen format, ensuring clarity and consistency.
Analyze user flows to identify and implement improvements, ensuring a seamless user experience and addressing any potential issues within the product.
Communicate with the Dev Team about users' problems and figure out the solution.
Research of disclosed issues and vulnerability reports that were found by users should be done quickly(in time) and efficiently.
Provide prompt and efficient assistance to QA teams, aiding in resolving test runs, closing bugs, and managing other routine tasks.
Develop comprehensive documentation to support team processes, user guidelines, and issue resolutions.

About you:

Upper-intermediate English.
Eager to learn new technologies and products.
Excellent problem-solving and analytical skills.
Responsible and efficient, fast learner.
Understanding of user thinking (ability to extract crucial part of user complains).
Good communication skills.

Will be a plus:

Familiarity with QA tools and processes, such as test case management and bug tracking systems.
Basic understanding of user experience principles to better analyze and improve user flows.
Knowledge of common security vulnerabilities and best practices for safeguarding software.
Strong background in software engineering, debugging, and troubleshooting. Familiarity with common programming languages, databases, and tools used in the company's tech stack.

What you will get at Readdle:

Customer-centric culture. We put our customers first. It means that every employee can benefit from interacting with our customers directly. It enables us to create and deliver the best solutions for millions of our users.
Professional growth. We are professionals at everything we do. It means we own our decisions, our work, and our results. We provide quality feedback to others and welcome feedback as an opportunity to learn and improve.
A team of amazing people. The greatest power we have is the team. It means we care about each other, ensure transparency, and invest in everyone's success.
Impact on our products. We aim to create valuable products. It means that we improve ourselves constantly by overcoming constraints, simplifying our processes, and improving our capacity.
Innovative culture. We try to be innovative and creative in everything we do. It means that we expect, appreciate and value new ideas.