Revenue Operations Analyst

Reporting Manager: Global VP of Sales
Location: Remote in South Africa

Salary: R480k - R600k per annum

About Us
Nivoda’s growth trajectory has skyrocketed over the past 12 months, and we continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Hong Kong, and Mumbai, Nivoda is becoming the go-to marketplace for the global jewellery industry.

We aim to be bold, innovative, and relentless in our pursuit of excellence as we transform an industry steeped in tradition. As Revenue Operations Analyst you will provide the leading analytics and insights that improve our processes, optimise our profitability, and power the Buyer & Supplier Sales, Customer Support and Events teams to scale to 10-figure GMV.

About the Role
The Revenue Operations Analyst supports the day-to-day operations of the sales team. Working closely with the Revenue operations Leader, Global VP of Sales,  and Category General Managers, you  provide insights to resolve all levels of business problems. From ad-hoc checking of sales team commission to strategic pieces of analysis that shape the direction of the business, this role is vital to enable the revenue team to grow the business. This isn’t just an operational role—it's about blending strategic insights with technical acumen to enable business growth

Key responsibilities include:

1. Data Analysis and Reporting

   1. Analyse revenue performance metrics across sales, marketing, and customer success

   2. Develop and maintain dashboards, reports, and KPIs to track progress toward revenue goals using Tableau, ThoughtSpot, HubSpot

   3. Provide actionable insights based on data to improve processes and revenue outcomes

   4. Proactively identify opportunities through data analysis

   5. Support the sales team with ad-hoc queries against their targets

2. Process Optimization

   1. Identify inefficiencies in current workflows and recommend improvements.

   2. Assist in the design and implementation of scalable processes or projects to support revenue growth

   3. Document processes and ensure compliance with best practices

3. Systems and Tools Management

   1. Manage and optimize CRM tools: HubSpot, Tofu, Clay

   2. Ensure accurate and consistent data across internal and 3rd party platforms

   3. Train team members on tools and systems to help the team to self serve

4. Cross-Functional Collaboration

   1. Act as a bridge between sales and other departments - be the sales data ambassador

   2. Collaborate with stakeholders to identify challenges and develop strategies to address them

5. Forecasting and Planning

   1. Support revenue forecasting and pipeline management by analyzing historical trends and current data

   2. Assist in creating budgets and setting performance targets for revenue teams

   3. Support sales lead allocation 

   4. Support sales commission structures and incentive plans

Key Skills

• Strong analytical and problem-solving skills, with expertise in Excel, SQL, Python and/or BI tools (e.g., Tableau, Looker, Power BI)

• Proficiency in CRM platforms like HubSpot, Salesforce.

• Excellent communication and interpersonal skills for cross-functional collaboration

• Proven ability to manage multiple projects and meet deadlines in a fast-paced environment

• Detail-oriented with a focus on accuracy and quality of work

Profile

• 2+ years of experience as a data analyst in a commercial role

What You’ll Get

• Fast-paced and multinational working environment.

• The opportunity to be part of a hyper-growth scale-up.

• Flexibility with remote working.

• Generous holiday allowance.

• Highly competitive base salary.

• Medical aid through Discovery.