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Customer Success Manager, Texas, District Team

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Texas (USA), United States

Offer summary

Qualifications:

5 years of customer success experience, Experience in ed-tech is required, Familiarity with CRMs like Salesforce, Strong relationships with Texas educators.

Key responsabilities:

  • Manage and drive renewals for accounts
  • Engage with key customer stakeholders
Quizizz logo
Quizizz E-learning Scaleup https://quizizz.com/
51 - 200 Employees
About Quizizz
Quizizz is a global education technology platform that serves over 75+ million monthly active users at present, across 120 countries. Our mission is to empower every educator to create engaging experiences for their learners and at the same time motivate them in every classroom and space around the world. Driven by passionate educators who love our platform, our growth has been organic, without a single dollar spent on advertising or promotions. Quizizz, as a platform has been empowering educators to motivate and engage learners around the globe. We started out with building products to gamify and make different types of assessments engaging and fun. We have grown to 75M monthly active users and 2B responses recorded every month in the last year (2022). Our platform is used in classrooms in over 100 countries across the globe, and in over 80% of US schools. Join our mission to motivate every learner at www.quizizz.com
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Job description

About Us

Quizizz is a global learning platform on a mission to help teachers motivate every student in the world. Our customers span K-12, higher education, and corporate settings. Every month, Quizizz is used by more than 50M monthly active users in 100+ countries. In the U.S. alone, Quizizz is used in over 80% of K-12 schools. We are a high-growth, profitable SaaS company backed by leading venture investors, including Tiger Global, GSV, Nexus Venture Partners, and others.

With a commitment to fostering active learning, and taking Quizizz to more learners across the globe. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Quizizz is the right place for you.

Joining the schools team at Quizizz, this Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals.

What you'll do…
  • Own the Renewal Process: Proactively manage and drive renewals for your district accounts, ensuring a seamless and positive experience to maintain long-term partnerships.
  • Strategic Stakeholder Engagement: Build and nurture relationships with key customer stakeholders to identify their priorities, address concerns, and highlight the value of our solutions.
  • Deliver Value-Driven Conversations: Regularly demonstrate the ROI and impact of our products by aligning customer goals with our platform's capabilities to reinforce the value proposition.
  • Mitigate Churn Risks: Identify at-risk accounts early through health checks and engagement signals, and implement tailored action plans to re-engage and retain them.
  • Uncover Growth Opportunities: Partner with customers to identify ways to expand adoption, upsell additional offerings, and drive deeper product usage that aligns with their strategic objectives.
  • Collaborate for Success: Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth.
  • Track & Report Progress: Monitor key metrics (e.g., product adoption, usage, health scores) to track progress, report outcomes, and guide conversations that drive retention and expansion.
  • Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement.
  • Initiate proactive outreach to encourage and boost product adoption.
  • Maintain regular engagement through various touchpoints throughout the customer journey.
  • Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.


    • Must have’s...
  • Strong relationships or experience working with Texas-based educational leaders, including districts, ESCs (Education Service Centers), or charter organizations.
  • Deep understanding of Texas Essential Knowledge and Skills (TEKS) and their impact on instructional goals and practices.
  • Familiarity with Texas-specific funding sources, including state and federal programs such as the Foundation School Program (FSP), Title funding, and ESSER allocations.
  • Knowledge of Texas education legislation and policies that affect district and school-level decision-making, with the ability to anticipate and respond to potential challenges or opportunities.
  • Proven ability to navigate and leverage regional priorities to support customer renewals and drive expansion efforts across Texas school districts.
  • Must reside in Texas.


    • Who you are…
  • Excellent written communication skills and impeccable grammar.
  • We value your skills and work ethic more than the number of years you've worked, but you would likely need at least 5 years of experience in the field of customer success.
  • Experience in ed-tech Customer Success sector is a must have. 
  • Working with CRMs such as Salesforce is a must have. 

    • Working at Quizizz

    - 100% healthcare coverage for you and your dependents.
    - Competitive compensation.
    - Unlimited PTO and flexible remote and hybrid work.
    - Additional health, financial, and professional development benefits.

    If you are looking for an opportunity to make an impact in the education technology space and contribute to the growth of a fast-paced and innovative company, Quizizz is the perfect place for you. Join us in creating engaging learning experiences that inspire students worldwide!

    Quizizz is an equal opportunity employer and we believe diversity is key to our success.

    Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Industry :
    E-learning
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.
    Are you interested?

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