Product Support Engineer (Remote)

Our client is a Tech company which offers flexible working environment combined with a culture of continuous learning leads to remarkable results. By becoming a part of our dynamic team, you will have the opportunity to work on cutting-edge technology that impacts millions of users worldwide.

What Awaits You:

• Fully Remote Work: Enjoy the freedom of working from anywhere with flexible hours that fit your lifestyle.
• Supportive Team Environment: Join small, close-knit teams that prioritize your professional growth and development.
• Global Diversity: Collaborate with talented team members from diverse backgrounds around the globe.
• Investing in You: Benefit from paid career development opportunities, including study leave, books, online courses, conferences, and subscriptions.
• Exciting Projects: Engage in fast-paced, challenging projects that leverage leading technologies at scale.

Responsibilities:

• Collaborate on development tasks from our backlog using Azure DevOps.
• Write reusable and reliable code that meets high standards.
• Identify and troubleshoot bugs, ensuring robust testing of code.
• Assist and collaborate with team members on various projects.
• Share your knowledge and contribute to enhancing internal processes and skills.
• Provide valuable insights during retrospective meetings.

Requirements:

• A BSc degree in IT or an equivalent field.
• Experience in Level 3/4 support roles.
• Previous experience as a support engineer for cloud-based SaaS products.
• Familiarity with ticketing systems like ServiceNow or similar platforms.
• Ability to analyze application logs, traces, and metrics effectively.
• Basic understanding of REST, HTTP, SQL, and proficiency with tools such as browser developer tools, Postman, and JMeter.
• Familiarity with ASP.NET and the ability to read and understand code to identify root causes of issues.
• Experience with Azure services is preferred; any cloud experience is welcome.
• Experience with AKS or similar technologies is a plus.
• Willingness to participate in shift rotations during weekdays and on-call support during nights and weekends.
• A passion for problem-solving and a keen interest in learning new DevOps skills to understand complex cloud applications.
• Proactive thinkers who can provide effective solutions to live issues after thorough analysis.
• Highly motivated self-starters with a positive attitude.
• Strong verbal and written communication skills in English.
  
  Salary: 35-40K EUR gross year