Field Technician II

About the Role:

A Field Technician II is responsible to install, repair and maintain computer equipment for the Shyft Global Services customers. The install base consists of Enterprise, Retail and Desktop equipment across multiple customers and various equipment types. A Field Technician II must have an Associate degree in computer technologies or a minimum of 3-5 years' experience and certifications in CompTIA A+, Dell Tech Direct Client, HP RPOS. This position requires the ability to review calls throughout the local area and make decisions to help distribute the workload and maximize the ability to meet customer SLAs. There will also be times that a Field Technician II will act as an OTJ trainer for new hires in the area.

What You'll Do:

• Manage call load effectively and efficiently maximizing opportunities to meet customer SLAs.

• Analyzes diagnostic information and utilizes technical expertise to diagnose and repair and replace failed components based on manufacturer's system design specifications

• Effectively manage administrative functions to include proper call closure in all required systems, inventory management and all documentation required for specific jobs and projects.

• Use clear and proficient communication skills for interactions with customers, technical support teams, support groups (OEM, TD, Customer Help Desk)

• Properly maintain all company assets (laptop, cell phone, company vehicle etc.)

• Complete all necessary training and certifications as required.

What We're Looking For:

• >3 to 5 Years of relevant work experience

• Able to execute instructions and to request clarification when needed.

• Able to use common office equipment.

• Able to recognize and attend to important details with accuracy and efficiency.

• Understand, communicate, and collaborate effectively with people across various identities.

• Able to communicate clearly and convey necessary information.

• Able to negotiate skillfully and promote/sell ideas persuasively.

• Understand, communicate, and collaborate effectively with people across various identities.

• Possesses strong organizational and time management skills, driving tasks to completion.

• Able to constructively work under stress and pressure when faced with high workloads and deadlines.

• Able to adjust readily to change and adapt as needed.

• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

• Able to work independently with minimum supervision.

• Able to maintain confidentiality of sensitive information.

• Able to quickly learn/adapt to new systems and technology.

• Able to use relevant computer systems and applications at an intermediate level.

• Ability to transport 50 Lbs.

• Able to be immobile for long extended periods.

• Must be able to drive a motor vehicle.

Working Conditions:

Consistent non-standard work or overtime as business requires.

On-call availability required as necessary.

Local (in-country) travel required.

Clean room environment requiring ESD (Electrostatic Discharge) protection.

À propos du rôle : Le technicien de terrain fournit des services de support et de maintenance pour les systèmes informatiques selon les spécifications des fabricants.

Ce que vous ferez :

• Analyse les informations de diagnostic et utilise son expertise technique pour diagnostiquer et réparer/remplacer les composants défaillants selon les spécifications de conception du système du fabricant.
• Fournit des informations techniques au besoin pour des travaux de diagnostic supplémentaires, la planification de projets, etc.
• Fournit certains services d'installation de base et le remplacement de composants matériels.
• Suit les instructions de travail fournies et adhère aux tâches administratives quotidiennes.

Ce que nous recherchons :

• Connaissance des conceptions et spécifications des systèmes des fabricants.
• Capacité à diagnostiquer, réparer et remplacer les composants matériels des systèmes informatiques.
• Capacité à utiliser efficacement les outils, les compteurs, les adaptateurs et autres équipements associés.
• Compétences en communication claires et efficaces pour les interactions avec les clients, les équipes de support technique, les groupes de support (OEM, TD), etc.
• 1 à 2 ans d'expérience professionnelle pertinente.
• Expérience et expertise dans le diagnostic, le remplacement et le test de divers systèmes et composants informatiques. Cela inclut, mais sans s'y limiter, l'expérience avec les systèmes informatiques, les systèmes d'exploitation, les normes de câblage, l'équipement de centre de données, le matériel de réseau, les plateformes de serveurs, les alimentations électriques universelles, l'habillage et l'étiquetage des câbles.
• Autres formations / certifications : Certification CompTIA A+ ou Network+ ou autres certifications OEM.
• Doit être capable de conduire un véhicule motorisé.

Conditions de travail :

• Conduite locale et longue distance.
• Certains levages jusqu'à 75 livres.
• Rotation de garde et disponibilité après les heures de travail.

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.