Company
Cox Automotive - USA
Vehicle Operations
Vehicle Operations Support Specialist II
Individual Contributor
No remote option; must work at a specified Cox location
No
Day
Compensation
Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
In this role, you will act as the client advocate, responsible for maintaining high levels of client satisfaction. You will achieve this by taking ownership of tasks and processes while managing a high volume of internal support requests. Your responsibilities include clarifying and communicating information, researching issues, and providing effective resolutions, focusing on internal customer satisfaction in every decision and action.
You will also review source documents for data accuracy and relevance by visually examining input and output data. Additionally, you will verify output against control totals, check the format and accuracy, and distribute information to the appropriate departments. You may also prepare source data by collecting, aggregating, and compiling documents or information before performing data entry.
This role provides opportunities for growth and development, offering a platform to enhance your skills and advance your career.
*Hybrid In-Office 3-4 days per month
*Schedule: Monday - Friday 8 AM - 5PM MST
What You'll Do:
- Educates and acts as liaison for clients on auction processes.
- Gain proficiency in all platforms, systems, and tools for managing client records, transactions, documentation, and relevant data
- Maintain accurate documentation of conversations in the designated system to ensure continuity of handoffs and the accuracy of client profiles.
- Collaborate closely with our BPO partners and team members to identify client needs and research issues and provide solutions or alternatives.
- Navigate daily responsibilities efficiently while maintaining positive interactions with others.
- Contact external vendors, clients, or customers for status updates, vehicle locations, and information gathering to ensure program requirements are met.
- Identify key opportunities for enhancing processes.
- The capability to efficiently identify inaccuracies within information.
- Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client SLA guidelines.
- Proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements and or brands.
- Proficiency with computer software including Microsoft Office applications including Outlook, Excel, and other internal business platforms.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Execute additional tasks as designated by management, as necessary.
Minimum Qualifications:
- High School Diploma/GED and 3 years’ experience in a related field.
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
- OR 5 years’ experience in a related field.
Preferred Qualifications:
- Transportation or general automotive experience preferred.
- Excellent oral and written communication skills, particularly in a phone, email, SMS, or chat context highly preferred.
- Ability to multi-task within a fast-paced, high-energy, dynamic and demanding environment highly preferred.
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
