Head of Customer Success - Food Technology, Quality & Technical

A LITTLE INFORMATION ABOUT US!

Foods Connected is an award winning cloud based software platform that helps retailers and food companies across the world manage their supply chain, quality control and trading and planning management. Our software solutions are currently utilised by 10 of the largest food retailers in the world. As a team, we provide tools that help our customers manage their processes in a fast and efficient way and provide real-time visibility and reporting on what is happening in their business.

At Foods Connected, we recognise that our employees are our most important asset and we value creating a great working environment to ensure our team enjoy coming into the office every day working together and solving problems for our customers. Whether we are in the middle of a fast and intense development sprint, on a Teams call discussing our project statuses or enjoying a game of ping-pong or pool in the office, it is important to us that our employees are happy and delivering the best possible result for our customers.

We’re always keen to welcome talented individuals to join our expanding team in North America. So if you’re driven, with a passion for developing simple software solutions, creating great user experiences, designing scalable solutions for real business challenges and ensuring customer happiness then we’re looking for you!

IS THIS SOMETHING THAT INTERESTS YOU?

With our business growing rapidly, we need to have senior leadership in our teams around the world, so that our teams and our customers have a primary point of contact to look to for guidance, ideas and support. The Head of Customer Success- Quality & Technical will support our expanding Project Management and Customer Success team with a focus on customers in the North America region. You will oversee and support the implementation of Foods Connected tools with our customers and contribute to account development and growth within key client sites.  

You must be a strategist and a leader able to steer the company to the most profitable direction while also implementing its vision, mission and long-term goals. Very strong customer management skills will be essential since the Head of Business is the one expected to be the primary point of contact for our current retailer customers senior management in the region and new large customers. An ability to demonstrate strong leadership skills for our current team to ensure they are fulfilling their maximum capability in delivering for the business strategy is also essential. 

The goal is to ensure the company is constantly moving towards fulfilling its short-term and long-term objectives and does not diverge from its strategic guidelines. Openness to travel in this role, is key to successfully helping our clients solve their toughest problems and implement solutions to improve their operations. 

RESPONSIBILITIES:

• Manage, develop, grow and lead the team to fulfil the needs of the business strategy and service the demands from our customers.  

• Be a primary point of contact for our key customers to ensure they are being looked after by our team and providing input to projects based on your experience.  

• Work with our current major retail customers to develop new business with them across the Foods Connected platform.  

• Develop business with new customers in the UK and Europe focusing on the current functionality we have available to offer and coming up with new ideas for new offerings.  

• Develop and execute the company’s business strategies across the UK and Europe in order to attain the goals of the board and shareholders.  

• Provide strategic advice to the board so that they will have accurate view of the market and the company’s future.  

• Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance.  

• Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities.  

• Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times.  

• Act as the figurehead of the company in ways that strengthen its profile in the region.  

Experience Required:

To perform this job successfully, the Head of Customer Success - Quality & Technical  should have experience with:

• 5+ years’ experience in a role within the Supply chain of the food industry interacting with Software systems for tracking production, quality, suppliers or procurement. 

• Prior experience with the Food industry. 

• Project Management qualification and or membership (Prince 2, PMI, APM membership) 
• Knowledge of software solutions utilised across the Food Industry. 
• Microsoft: 365 Suite (Excel, PowerPoint, etc.) 
• Proven experience in a managerial position.  
• Demonstrable experience in developing strategic and business plans.  
• Experience in leading and growing a team in a lean customer driven process.  
• Strong experience in business development strategies, customer engagement and customer negotiation.  
• Thorough knowledge of market changes and forces that influence the company.  
• Strong understanding of finance and measures of performance.  
• Familiarity with management best practices & excellent organisational and leadership skills.  
• Excellent communication, interpersonal and presentation skills.  
• Outstanding analytical and problem-solving abilities.  

 Qualifications:

• Bachelor’s degree in related field and 5 years relevant experience; or equivalent combination of education and experience. 

BENEFITS:

• Competitive Base Salary
  
• Clear Career Progression 
• Flexible Working Hours
  
• Generous Holiday Package - 25 Days + 10 Public Holidays
• Secure Company Hardware
• Healthcare