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AU RTO Admin & Enrolment Support (eSkilled, Moodle,MS Dynamic 365) | ZR_652_JOB

Remote:

Full Remote

Contract:

Full time

Work from:

Philippines

Offer summary

Qualifications:

Experience with Student Management Systems (SMS), preferably eSkilled., Basic knowledge of Learning Management Systems (LMS), preferably Moodle., Experience with CRM systems, preferably MS Dynamics 365., Proficient in MS Office Suite..

Key responsabilities:

Monitor student progress and completion statuses.
Prepare and submit AVETMISS reports.
Coordinate discrepancies in NSW Smart Skilled data.
Provide administrative support to department head and student engagement team.

PeoplePartners Inc. https://www.peoplepartnersbpo.com/

201 - 500 Employees

See all jobs

Job description

Job Overview:

The RTO Admin & Enrolment Support role is critical to the efficient operation of the training department. This position provides administrative support to the department head and student engagement team while ensuring smooth and compliant management of student records, progress tracking, and enrolment processes.

Job Description:

Student Progress & Completion Follow-up: Monitor and follow up on student progress and completion statuses to ensure timely course advancements and compliance with training regulations.
AVETMISS eReporting: Prepare and submit accurate AVETMISS reports in line with government requirements, ensuring data is accurate and up-to-date.
NSW Smart & Skilled Data Clarification: Coordinate and support the clarification of any discrepancies within NSW Smart & Skilled data, working with relevant stakeholders to resolve issues.
Administrative Support: Provide general administrative assistance to the department head and student engagement team, supporting their daily operations.
Travel Arrangements for Students: Organize logistics for students attending AFB (Away From Base) training blocks, including bookings for transport, accommodation, and meals.
Meeting Support: Prepare meeting agendas, take minutes, develop action plans, and ensure follow-up on key actions discussed during meetings.
Student Records Management: Maintain accurate student records within the Student Management System (SMS), ensuring all information is current and compliant with regulatory standards.
Student Orientation: Coordinate and facilitate orientation sessions for new students, ensuring they understand their course structure, requirements, and support available.
Administrative Procedure Development: Assist in the creation, implementation, and ongoing maintenance of administrative processes to streamline operations and improve efficiency.

Requirements

Experience with Student Management Systems (SMS), preferably eSkilled or similar like aXcelerate
Basic knowledge of Learning Management Systems (LMS), preferably Moodle or similar
Experience with Customer Relationship Management (CRM) systems, preferably MS Dynamics 365
Familiarity with the Training.gov.au (TGA) website
Professional written communication skills
Quality customer service skills
Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook, OneNote)
Proficient with MS Windows
Strong organizational and multitasking abilities
Experience with online meeting tools such as Zoom or MS Teams for virtual student support sessions
Ability to work independently and as part of a team