SaaS Account Specialist

This is a remote position.

• Manage and monitor Guides’ booking related concerns. Coordinate with customers/guests pre and post trip (if needed)
  
• Contribute in creating unique contents and descriptions in the Guides’ profile and website.
  
• Contact Guides to welcome them on the platform, website, or new feature utilization and identify training opportunities.
  
• Train Guides on maximizing the company’s offered services and technology, in alignment with company True North Metrics
  
• Coordinate with and provide direction to guides for actions needed to connect 3rd party accounts
  
• Meet goals increasing count of guides on platform with websites
  
• Meet goals increasing guide product feature utilization
  
• Escalate Guide concerns/queries that are beyond your scope
  
• Coordinate and partner with the Success Ops, Service, Sales and Leadership team
  
• Extract and prepare leads and leads reports for the Sales Team.
  
• Contribute to process improvement through suggestions, analytics and/or feedback
  
• Contribute data to reports that represent productivity, projects progress and goal achievement
  
• Prioritize and muti-task on deliverables based on Supervisor/Client directives
  
• Contribute to training future members of the team on processes
  
• Attend and participate in group/company meetings and learning sessions as prescribed by the General Manager and/or the Executive team.
  
• Any additional related tasks as approved and communicated by the General Manager, Clients and/or the Executive team.
  

• Attentive to detail and strong organizational skills
  
• Strong verbal and written communication skills
  
• Ability to prioritize and manage multiple tasks simultaneously
  
• Be resourceful and able to work in a fast-paced environment