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Junior Support Technician (m/f/d)

Remote: 
Full Remote
Contract: 
Internships
Salary: 
58 - 58K yearly
Experience: 
Junior (1-2 years)
Work from: 
Germany

Offer summary

Qualifications:

Technical proficiency in a mechanical environment, Experience with CAM software, preferably hyperMILL, Proficient in MS Office 365 and CRM software, Strong communication and organizational skills.

Key responsabilities:

  • Act as first contact for customer inquiries
  • Provide technical support on CAD/CAM products
  • Manage and analyze incoming inquiries
  • Participate in improvement of hyperMILL software
OPEN MIND Technologies AG logo
OPEN MIND Technologies AG http://www.openmind-tech.com
201 - 500 Employees
About OPEN MIND Technologies AG
OPEN MIND is one of the world’s most sought-after developers of powerful CAM solutions for machine and controller-independent programming. OPEN MIND develops optimized CAM solutions that include a high number of innovative features not available elsewhere to deliver significantly higher performance in both programming and machining. Strategies such as 2.5D, 3D as well as 5-axis milling/mill turning, and machining operations like HSC and HPC are efficiently built into the hyperMILL® CAM system. hyperMILL® provides the maximum possible benefits to customers thanks to its full compatibility with all current CAD solutions and extensive programming automation. OPEN MIND strives to be the best and most innovative CAM/CAD manufacturer in the world, helping it become one of the top five in the CAM industry according to the NC Market Analysis Report 2017 compiled by CIMdata. The CAM/CAD solutions of OPEN MIND fulfil the highest demands in the automotive, tool and mould manufacturing, production machining, medical, job shops, energy and aerospace industries. OPEN MIND is represented in all key markets in Asia, Europe and America, and is a Mensch und Maschine company. http://www.openmind-tech.com/en/legal-information.html
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Job description

Join the #TEAMCAMFORCE!
WITH PASSION AND EXPERIENCE, YOU CAN ACHIEVE ANYTHING

We are one of the world's leading developers of high-performance CAD/CAM solutions – and have been for more than 30 years! Our innovative CAD/CAM technologies ensure significantly higher performance in the programming process and set international standards in machining production.

What do a top mountain bike, an artificial hip joint and your smartphone have in common? We develop the software to produce these high-end products!  With hyperMILL® we control CNC machines, and we have the highest standards for performance and part quality.

Do you have a passion for CAD/CAM technology, and would you like to contribute your know-how with us? Then send us your application as soon as possible!
Your main tasks
  • Customer and partner engagement: First point of contact for customers, sales partners and colleagues regarding technical application questions relating to our innovative CAD/CAM products by ensuring effective communication and successful project outcomes.
  • Customer support: Provide expert advice and technical support on topics such as NC programming, effective use of our software technologies, CNC machines and CNC controls.
  • Inquiry handling: Manage the execution, evaluation, analysis, and tracking of incoming external and internal inquiries.
  • Technological development: Active involvement in the improvement and further development of hyperMill while collaborating with the technical department.
Your profile
  • Technical proficiency in a mechanical environment: Possess a strong foundation in mechanical concepts and process.
  • CAM software expertise: Demonstrated experience and knowledge in Computer-Aided Manufacturing (CAM) software, with a preference for familiarity with hyperMILL.
  • Computer skills: Proficiency in utilizing MS Office 365 tools, including Excel, Word, PowerPoint, and Outlook. Familiarity with Customer Relationship Management (CRM) software, with preference given to experience with Salesforce.
  • Customer-orientated thinking and acting as well as strong communication skills.
  • Problem-solving skills and an analytical mindset to identify and resolve technical issues.
  • Organizational skills and a good dose of resilience to manage and prioritize multiple support requests.
  • Goal-oriented mindset: Display a focus-oriented approach, thriving in a challenging goal-driven environment. 
  • Proficiency in written and spoken English is a plus.
Why us?
  • Attractive compensation package.
  • Comfortable and modern working environment direct on the 20th floor! Equipment with state-of-the-art technical tools - Line for mobile phone.
  • Flexible working model: Possibility to work from home for a good work-life balance.
  • Free coffee, tea & soft drinks.
  • Meal vouchers.
  • Health & life insurance: Dental, life insurance and lots of other services. Family plan. Gym pass.
  • Onboarding Program: A comprehensive onboarding program to help you get started and develop your potential at your own pace.
  • Promotion of personal development: Targeted job-related training measures and workshops.
  • Company Events: Various corporate events throughout the year.
  • International working environment: A varied and challenging role in a highly multinational, stable and innovative company and a well-established local team.
  • OPEN MIND Technologies culture: Experience a very open-minded culture with flat hierarchies and a high degree of creative freedom.
  • Stimulating working environment: Be part of a dynamic and highly motivated team. Grow professionally and personally with us!
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About us
17 subsidiaries around the world, over 360 motivated employees, one goal: As TEAMCAMFORCE, we work together on the future of digital manufacturing. We have been a leading manufacturer of high-performance CAD/CAM solutions for more than 30 years and, as a pioneer in the field of 5-axis technology, we are still characterized by an undiminished spirit of innovation. With a passion for perfect programming and efficient manufacturing, we work together to make our CAD/CAM technologies better every day. What’s more, thanks to our close partnerships with all the major manufacturers in the machining industry, we think outside the box, meaning we always offer our customers the best solution.

Modern and passionate: We are located on every continent and globally networked across every national border. We cultivate open and active cooperation so that every employee can contribute their skills in the best way possible.

We are looking for people who contribute their ideas and talent, who want to make a difference, and are willing to give their best together with us. That is OPEN MIND.

Become one of us – become a part of #TEAMCAMFORCE!


     

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.
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