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Technical Onboarding Manager

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Malaysia

Offer summary

Qualifications:

2+ years in web development or engineering., Expertise with CMS platforms like WordPress., Fluency in English, written and spoken., Strong analytical and problem-solving skills..

Key responsabilities:

  • Coordinate tool implementation on surgeon websites.
  • Create and optimize surgeon websites using templates.
Medbelle logo
Medbelle SME https://www.medbelle.com/
51 - 200 Employees
About Medbelle
Welcome to Medbelle. Raising the standard of healthcare and making it accessible to all. By combining patient-centric care with technology that ensures the patient experience is organised, personalised and seamless.
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Job description

About this role

Medbelle is building the world’s first digital hospital. Our mission is to enable better specialist medical care throughout the United Kingdom by combining a nationwide network of private UK surgeons and hospitals with cutting-edge technology.

As a Technical Onboarding Manager, you will own, coordinate and execute the onboarding of surgical practices to Medbelle. This includes optimising their websites with Medbelle tools and setting up different communication tools and analytics. Additionally, you will help to maximise their effectiveness.
What you will do
  • Manage and coordinate the implementation of Medbelle growth tools on surgeon websites in collaboration with Medbelle’s account management team, surgeons and their support staff
  • Configure and deploy tools like online booking, referral, and enquiry forms (currently using iframes, with potential updates).
  • Create and maintain surgeon websites using Medbelle’s no-code templates.
  • Optimise website performance, tracking, and conversion rates to maximise surgeon practices' success.
Who you are
  • 2+ years of experience in web development or software engineering.
  • Professional fluency in English (written and spoken).
  • Proven ability to independently manage projects and communicate effectively with diverse stakeholders.
  • Proven expertise in CMS platforms (e.g., WordPress, Webflow, Square) and web technologies (HTML, CSS, JavaScript, PHP or other backend languages).
  • Strong analytical skills with a problem-solving mindset and attention to detail.
Bonus points
  • Experience in communicating with senior stakeholders, e.g. surgeons and their practices
  • Experience with headless CMS solutions (e.g., Wagtail), no-code tools (e.g., Webflow) or collaboration & project management tools (e.g. Notion)
  • Experience with advanced tools to support our core engineering team
    • Proven experience building performant production-level APIs and web applications using Django, Django RESTful, GraphQL, and React.
    • Proficient in SQL, especially with PostgreSQL, and CSS, particularly TailwindCSS.
    • Familiarity with SQLAlchemy, Docker, and AWS deployment pipelines.
    • Experience with Apollo client and GraphQL libraries, design systems like Storybook, end-to-end testing with Playwright, and React component testing.
    • TypeScript experience in production applications.
  • Background in healthcare tech or working in startups or other high-growth environments.
What we offer
  • Remote-first work environment tailored to your location (Malaysia or South Africa).
  • Flexible hours but with some overlap required to coordinate with British and German teams.
  • Opportunities to work in an impactful industry transforming healthcare.
  • Collaborate with a passionate, global team committed to excellence and innovation.
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About us
Medbelle is building the world's first digital hospital, enabling better specialist care pathways at lower costs throughout the UK. Their custom-built technology supports their nationwide network of most private UK surgeons and hospitals, which redefines healthcare accessibility and empowers patients and clinicians alike.

  • Background: Founded in 2016 and supported by £20M+ of funding from reputable international investors, Medbelle has established itself as a European leader in elective specialist care digitalisation. Having established partnerships with organisations like Bupa, HCML and HealthcareRM and working with some of the UK’s leading surgeons, Medbelle has supported 200k+ patients, enabled multiple thousand surgical procedures and is quickly growing revenues.
  • Mission: Make the best medical care accessible to all. In the future, all patients will be treated with the support of digital hospitals: The model enables a better care experience, excellent medical results, and keeps healthcare affordable for patients and insurers. At a large scale, Medbelle can generate cost-savings that can keep better healthcare affordable and accessible even with demographic change.
  • Value: UK's best-rated medical provider (NPS 88), quantified quality of care through standardised clinical outcome collection, and significant cost savings for patients and health insurers.
  • Model: Medbelle supports both insurers and non-insured patients in getting the best care at lower costs and with minimal admin efforts. As a tech-enabled care provider, Medbelle provides procedures, consultations and diagnostics to individual non-insured patients and insurance companies.
  • Team: Leander (CEO; WHU, background in tech & consulting, parents are doctors), Dan (CMO; ex-orthopaedic surgeon and ex-medical director at Bupa, HBS-trained), Sid (CFO; 7x PE in London at Nomura/Perella/Goldman), Luis (CTO; 20y in software dev). 48 people (39 in Berlin, 9 in the UK; plan to recruit increasingly in the UK; remote-first but with a Berlin office and regular in-person meetings in the UK)

    OUR CULTURE

    50+ Medbellians
    25+ Nationalities
    17 Languages


    Alone you go fast, together you go far: We celebrate strong individual performance - but we believe that it is only the first step towards success. Extraordinary results require that talented individuals collaborate, with strong opinions weakly held and with a shared commitment to do whatever is best to achieve our joint mission.


    If this role, our mission, and our culture resonate with you then we would love to hear from you.
    We are also open to general applications from extraordinary candidates.
    If you want to learn more about us, here are some links to get you started:
     
    Trustpilot: Best-rated medical provider in the UK - What our patients say     - http://bit.ly/medbelle_trustpilot
    Glassdoor: What our team members say     - http://bit.ly/medbelle_glassdoor


    At Medbelle, we strive daily to be as inclusive as possible, not just because it's the right thing to do, but because it makes us stronger.
    We will always celebrate you for, well, being you!
    This means all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

HTML5Web DevelopmentJavaScript (Programming Language)Web PlatformsProject ManagementPHP (Scripting Language)Website OptimizationCSS CodesPostgreSQLGraphQLReact.js (Javascript Library)SQLAlchemyTypeScriptStorybookJSPlaywright (Software Testing)Django (Web Framework)Amazon Web ServicesDocker (Software)SQL (Programming Language)Collaborative SoftwarePalantir ApolloRESTful API

Other Skills

  • Problem Solving
  • Analytical Skills
  • Detail Oriented
  • Teamwork
  • Communication
Are you interested?

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