Renewals Manager

CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 150,000 users, we enable therapy providers, educators, and employers scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. 

The Renewals Manager is a proactive, customer-focused professional responsible for managing the renewal process and promoting customer retention. This role is critical in optimizing renewals via contract term, seat commitment and price increases.

Key Responsibilities: 

• Oversee the entire renewal cycle for assigned customer accounts, including preparing renewal quotes and negotiating terms that align with CentralReach's goals and customer needs.
• Process and manage all renewal documentation to ensure accurate, prompt, and complete renewals.
• Monitor and report on key renewal metrics, tracking performance against targets and identifying trends for improvement.
• Provide regular updates to management on renewal performance, potential risks, and opportunities for additional customer value.
• Develop and implement strategies to minimize churn, proactively addressing potential retention challenges through data insights and customer interactions.
• Maintain accurate and up-to-date records of all renewal activities within CRM systems to ensure data integrity and accessibility.

Qualifications/Skills: 

• At least 3 years in account management, renewals, or customer success, with a proven track record of driving high retention and growth.
• Proven experience developing and executing renewal strategies
• Strong negotiation and interpersonal skills
• Excellent verbal and written communication abilities
• Detail-oriented and analytical
• Strong organization, time-management and multi-tasking skills
• Proactive problem solver
• Highly motivated and results-oriented
• Willingness to learn and adapt 
• Proficient in Excel

CentralReach was developed for Clinicians by Clinicians. The story of CentralReach begins in 2012 when the company’s founder, a practicing Board Certified Behavioral Analyst, decided there had to be a better way to manage her operations so she could spend more time on what mattered most — working with her clients and patients. To help ABA practices focus on what they do best, CentralReach launched the first iteration of its EMR and practice management platform. 

Today, under the leadership of Chris Sullens, an award-winning CEO in the technology space, CentralReach is committed to their mission of providing cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes. Already a market leader, CentralReach is expected to grow exponentially through its four core tenets: hire and develop great people; build industry-leading products; provide exceptional service to customers and continuously invest in systems, processes and infrastructure. 

We value our employees and offer a robust benefits package including health and dental, paid time off, life insurance, disability coverage and a 401(k) matching. We also provide comprehensive onboarding, ongoing training, mentoring and career pathing to help you develop your career. We pride ourselves on our fun and energetic environment that also provides our employees with a meaningful way to make a difference by helping clinicians produce superior outcomes for children and adults with disabilities. 

CentralReach will not contact you or schedule interviews via Facebook. Please note social media is a current sourcing tool for talent acquisition via LinkedIn, Instagram, FB and for our recent job fair through CR company marketing, but we have a direct link to our website where all viable jobs are listed and directly tracked to our company page. 

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