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Customer Sales Consultant

extra holidays
Remote: 
Full Remote
Contract: 
Freelance
Work from: 
Australia

Offer summary

Qualifications:

Exceptional customer service skills., High level of attention to detail., Professional written and verbal communication skills., None.

Key responsabilities:

  • Actively sell Topdeck and Back-Roads products.
  • Manage booking processes from enquiry to departure.
Topdeck Travel logo
Topdeck Travel SME https://www.topdeck.travel/
201 - 500 Employees
About Topdeck Travel
We are Topdeck. We’re the travel-enthusiast fairy godmother you never had. We’re your hassle-free ticket to discovering more destinations. Your exit from the daily grind into life changing experiences. A chance to uncover extraordinary with a bunch of curious, like-minded people – with the freedom to delve deeper. We’re passionate about travel and refuse to sacrifice on quality or value. We are devoted to opening minds, shifting perspectives and building memories that last a lifetime. Above all, we’re a chance to discover the REAL YOU. A chance to be the best version of yourself. To be an insider, not a bystander. To strip it all back and find the real you. Sounds too good to be true, but after years in the group travel biz we know what you want – and we aren’t scared of over-delivering.
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Job description


Position:                       Customer Sales Consultant – Global Touring
Reporting to:               Trade Sales Team Leader
Location Base:             Brisbane, Australia          
Contract:                      Permanent                     

The Global Touring team inspires people through life-changing travel experiences. We’re a group touring company, and through our brands Topdeck Travel and Back-Roads Touring are ever developing our product range, driving growth in our key markets (Australia, New Zealand & North America), innovating our product delivery and ensuring we deliver a first-class customer experience that is unique to each brand. Don’t worry if you can’t find Global Touring when you search – this is our internal brand, externally we only use our customer facing brands.

*Enters COVID-19*, the reality is the entire industry is having a bit of a tough time right now but our customers’ desire to travel remains as strong as ever – it’s just a question of when. Whilst international travel restrictions are limiting movement right now, we’re working hard behind the scenes to be ready for the moment that seatbelt sign is lifted! We are lucky to have the support of our parent company, the Flight Centre Travel Group, as we remain positive and determined to deliver more life-changing travel experiences when the world reopens.

Topdeck and Back-Roads may serve very different customers, however, our ‘one best way’ approach is consistent and effective in supporting the specific strategy and activity for each brand. At Global Touring, each team member works across both of our brands with equal commitment.

We’re looking for someone to join the team that aligns perfectly with our brand and values... if this sounds like you then keep reading! 

Overview
Global Touring Trade Sales Consultants are the front line in delivering expert and unparalleled service to hundreds of thousands of explorers from across the globe. Reporting to the Trade Sales Team Leader you will focus on increasing passenger numbers and creating an exceptional customer experience that exceeds expectations of our trade partners and customers.


Key Responsibilities
  • Actively sell all Topdeck & Back-Roads Products and are responsible for all aspects of the booking from initial enquiry to trip departure.
  • Full ownership & accountability for the booking process from start to finish.
  • Up sell where possible (eg. flights, insurance, additional services as required)
  • Effectively manage all communication channels as required (phone, email, chat, social)
  • Actively pursue & follow up enquires to close the sale and actively increase conversion. 
  • Ensure all enquiries are responded to in a positive and timely manner adhering to our 2 – 12 hour turn around. Internal and External communications. Social Media where required.
  • Ensure all process’ & procedures are read, understood and adhered to. This is not limited to customer data, finance, payments, general administrative support to the Global Touring Customer Service Teams.
  • Continuously Strive for a high standard of Customer Service and Customer Experience 
  • Actively build rapport with key agents to facilitate relationships & repeat bookings.
  • Attend travel & trade shows/ EXPOS as required. This may require time away from home.
  • Assist with ADHOC tasks distributed by Team Leaders or the Customer Service Manger


Responsible and Sustainable Responsibilities
  • A commitment to improving recycling processes within our offices.
  • A commitment to stopping the use of all single-use plastic items in our offices.
  • A commitment to promote the use of reusable items such as Tupperware and water bottles in our offices.
  • A commitment to protect our company culture of openness to all people regardless of gender, age…

Experience & Role Requirements
  • Experience & a passion for Sales
  • Exceptional Customer Service Skills
  • High level of attention to detail
  • Exceptional Time management and organisation skills 
  • Professional written and verbal communication skills
  • Some travel required - Domestic with some international
  • Thorough knowledge of all Topdeck & Back-Roads products

Key Behaviours
  • A passion for all things travel related
  • Ability to think outside the box, be proactive and use initiative.
  • Actively live the Global Touring Brands and support the growth of the business.
  • Ability to work autonomous with little direction.
  • Ability to work autonomously and proactively.
  • Passion for travel and the Topdeck and Back-Roads product range


Right now, we’re all working in head office and from home. We are currently working in a model of 3 days office-based and 2 days home/remote working per week.

Hungry for more? Simply click apply, and send us your CV, and we’ll be in touch shortly.




Global Touring Values 
Our values aren’t just words on a page. They’re the backbone; the steering wheel;
the soundtrack to how we embrace each day. Like a well baked brownie, every ingredient
combines to achieve the rich consistency fueling the soul of Global Touring.      

Stay Curious
We are natural born explorers. Our people question old solutions, apply alternative thinking and embrace being challenged in the search for outcomes. We’re excited by the journey on and off the road – expanding our knowledge, adapting to feedback and questioning the status quo. Value ideas over hierarchy. Have the courage to take risks. Don’t let perfection prevent growth.

Choose Transparency
We take the right way, not the easy way. We’re straight up even through the toughest conversations; tackling challenges head-on and with integrity. Honour commitments. Communicate with clarity. And build relationships based on mutual respect. Forget hidden agendas, we treat everyone fairly – despite a preference for instant coffee.

Don’t pass the buck
If we do it, we do it well. We are empowered to make decisions based on data and experience – holding each other accountable along the way. Spare the excuses. Be fearless in the pursuit of results. And take responsibility – even when no one’s looking. There will be bumps in the road; that’s ok. We own our mistakes and learn from the challenges as well as the successes.

Together we go further
Across oceans and office desks, it’s more than a love for travel that keeps us connected.
There are no silos here; we are each other’s toughest critics and loudest supporters – especially around the ping pong table. People with diverse backgrounds, different identities and varied experiences make our company exceptional. We embrace alternate perspectives, recognise each other’s strengths and champion collective genius.
 

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.
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