Customer Experience Specialist

Customer Experience Specialist Location: Limassol, Cyprus (Work 4 days remotely, 1 day in the office or fully remote)

About SimplyBook.me: 

At SimplyBook.me, we’re not just a company – we’re a team driven by passion, innovation, and a commitment to excellence. Our world-class scheduling solution empowers businesses globally, and our collaborative, supportive culture ensures every team member has the chance to thrive. With a team of 55 professionals spread across Europe and the backing of team.blue, a European tech giant with 2,500 employees, we’re building something extraordinary – and we want you to be part of it.

What You’ll Do:

• Provide exceptional support to our customers via email and chat, addressing their needs with professionalism and empathy (no phone support).
• Identify customer challenges and offer solutions that go above and beyond expectations. Share valuable insights and feedback to help improve our product and services. 
• Keep customers informed about exciting new features and updates. 
• Follow up to ensure every query is resolved and every customer feels valued. 

What We’re Looking For: 

• Proven experience in customer support, account management, or a similar client-facing role. 
• Strong written English skills (upper-intermediate or better). 
• Knowledge of German or French is a bonus. 
• A customer-first mindset with excellent communication and problem-solving skills. 
• Basic knowledge of HTML or CSS is an advantage but not required. 
• A proactive, can-do attitude with a passion for learning and growth. 
• We are open to entry-level individuals who may not have prior experience but are eager to learn and grow with us

Shift Details:

• 8-hour workday, starting between 8 AM and 10 AM, offering flexibility to suit your lifestyle.. 
• Enjoy the flexibility of working 4 days remotely and 1 day from the office in Limassol, or fully remote. 

What We Offer at SimplyBook.me: 

• A vibrant and supportive team culture where collaboration and innovation shine.
• Competitive remuneration package with regular reviews and performance-based bonuses. 
• Flexible work arrangements: work remotely, hybrid, or from our sunny Limassol headquarters. 
• Weekly company team lunches and monthly breakfasts to connect and unwind.
• Participation in triannual workshops, blending online sessions and on-site events in Limassol or across Europe – a mix of collaboration, innovation, and fun.
• Comprehensive 4-week onboarding program with hands-on training and continuous development opportunities. 
• Access to our LEAP Leadership Program to support your career growth. 
• A flat organizational structure where your voice matters and your contributions make a real impact. 

Our Commitment to Inclusivity: 

• At SimplyBook.me, we celebrate diversity and welcome everyone with open arms. We do not discriminate based on age, gender, race, religion, nationality, or any other characteristic. 
• Come as you are – your unique perspective and experiences are what make us stronger. 

Eligibility to Work:

Applicants must be eligible to work in their current location. Unfortunately, we cannot offer visa sponsorship or relocation packages at this time. 

Why Join Us? 

At SimplyBook.me, you’ll find a workplace that values your individuality, encourages your ideas, and celebrates your successes. Whether collaborating with team members during workshops or enjoying pizza lunches and fun outings, you’ll be part of a company that knows how to balance hard work with good times. 

Ready to Apply? 

If you’re excited to take your career to the next level, we’d love to hear from you. 

Please see our Job Application Privacy Policy bellow:

https://simplybook.me/en/legal/jobs_privacy_policy/