Company
Cox Communications, Inc.Job Family Group
Job Profile
Management Level
Flexible Work Option
Travel %
Work Shift
Compensation
Compensation includes a base salary of $74,700.00 - $112,100.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $75,000.00.Job Description
At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
The Client Experience Manager role is the equivalent of an Account Manager at other organizations. This position reports to the Director of Customer Experience and is responsible for all aspects of management and support of RapidScale’s customers throughout the customer’s lifecycle with RapidScale. This position is responsible for the management, retention, and growth of an assigned customer base.
Duties and Responsibilities
Nurture and grow a productive business relationship with assigned customers by utilizing a consistent communications plan as well as initiating pro-active contact with assigned customers
Facilitate the retention and renewal of existing customer base
Recognize, nurture, and achieve revenue growth from existing customers
Actively build and refresh a customer contact list for reference
On-board and steward RapidScale customers throughout their life-cycle across a variety of requests including MACD, training, escalation, billing, competitive negotiation
Support sales efforts by working cooperatively in conjunction with Sales Management and Channel Leaders
Recognize and report on improvement opportunities in a constructive manner
Properly protect all customer information
Cooperate in a timely manner with all management requests for reports or information
Attend company and team meetings, as well as onsite and offsite customer meetings, trainings & events
Perform special projects as required
EDUCATION / EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED:
The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary
for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.
Educational & Skill Requirements
Bachelor’s Degree
5+ years relevant work experience in customer base management, inside sales, channel management
Knowledge of account management duties
Excellent communication, presentation, writing and editorial abilities
Excellent organizational, follow-up and time management skills
Inter-Relationships
Role requires the ability to work within a cooperative team environment as well as perform assignments autonomously.
This position will require working with several departments and different personalities.
Working Environment
Fast-paced, deadline-driven, positive, and high energy environment. Must operate with a high sense of urgency.
Benefits
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