Field Service Engineer

Overview & Responsibilities

Overview:
We are seeking a highly motivated and experienced Field Service Engineer with a strong background in turbomachinery, including steam turbines, compressors, and pumps. This role combines hands-on technical expertise with project management and customer support responsibilities, offering an excellent opportunity for professional growth in the turbomachinery industry.

The Field Service Engineer will lead technical and commercial aspects of projects, ensuring safety, quality, and adherence to schedules while fostering strong customer relationships. This position involves working with rotating machinery, troubleshooting, and overseeing installation, maintenance, and overhaul activities.

Key Responsibilities:

Technical Expertise:

• Diagnose, troubleshoot, and resolve issues related to turbomachinery performance and operation.

• Lead equipment installations, repairs, overhauls, and commissioning processes.

• Operate diagnostic equipment, such as vibration analysis tools, to assess machinery health.

• Conduct experimental programs for modifications and product development in the field.

• Adhere to Environmental Health and Safety (EHS) management systems and ensure all work is performed in a safe manner to prevent injury to personnel or equipment.

• Provide hands-on assistance and support during complex technical operations when necessary.

Project Management:

• Plan, schedule, and allocate resources for maintenance and repair projects.

• Prepare and implement safety plans, including detailed hazard identification and mitigation measures.

• Manage complex packages and contracts, ensuring technical and commercial requirements are met.

• Coordinate field project accounting and warranty handling.

• Forecast requirements, schedule expenditures, minimize costs, and analyze variances.

Customer Interaction and Support:

• Act as a technical advisor, providing guidance and support to customers and junior Field Service personnel.

• Conduct toolbox talks, training sessions, and courtesy calls to ensure customer satisfaction and promote future business opportunities.

• Collaborate with customers to understand their needs, resolve complaints, and recommend solutions to enhance performance and reliability.

• Perform customer follow-ups, such as inventory checks and promoting sales of parts and services.

Administrative and Reporting Duties:

• Document project activities, including issuing detailed service reports within two weeks of job completion.

• Include specific details in reports, such as names, dates, and observations related to services performed.

• Support senior management in preparing quotations and managing local purchasing activities.

• Provide direct input to Product Engineering and contribute ideas for process and product improvements.

• Issue work method statements and ensure compliance with all guidelines.

Leadership and Supervision:

• Supervise, direct, and control personnel, including Elliott staff, customer employees, and contracted labor, in the execution of projects.

• Act as Site Manager when directing work on Elliott and non-Elliott equipment.

• Provide training to both customer personnel and junior team members, enhancing their technical capabilities.

Qualifications and Skills:

• Bachelor’s degree in Mechanical Engineering or a related field.

• 5–10 years of experience in turbomachinery/rotating equipment maintenance and repair.

• Comprehensive understanding of mechanical principles and rotating machinery.

• Proficiency in interpreting technical documentation, blueprints, and work method statements.

• Strong leadership, communication, and team management skills.

• Proficiency in Microsoft Office applications (Word, Excel).

• Commitment to safety, quality, and continuous improvement.

• Ability to travel frequently across Europe and adapt to varying project demands.

This role is ideal for a candidate with a strong technical foundation, exceptional problem-solving skills, and the ability to manage both hands-on and strategic aspects of field service engineering.

To learn more about our Job Applicant Privacy Notice, please click here.