Associate IT Support Specialist - USA Remote

In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career. 

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Associate IT Support Specialist for Radiometer is responsible for facilitating and supporting Radiometer Digital Solutions products for all customers.

This position is part of the IT Solutions Team located across North America and will be a remote position with some travel to support west coast business hours, working between the hours of 8am to 5pm PST. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.

You will be a part of the IT Solution Team and report to the National Manager of ITS responsible for managing and setting the strategy for the ITS Solutions Specialists, ITS Support Specialists, and ensuring timely and quality implementation and support of Radiometer Digital Solutions. If you thrive in a fast-paced, dynamic, knowledge-driven, support role and want to work to build a world-class IT Solution organization—read on.

In this role, you will have the opportunity to:

• Communicate with customers to understand their issues, provide updates on progress, and ensure customer satisfaction. Maintain a positive, friendly, and approachable demeanor in all customer interactions.

• Troubleshoot complex technical issues and provide support for Radiometer Digital Solutions products. Think critically and creatively to resolve customer issues.

• May participate in other projects outside of normal responsibilities to help improve company business practices and associate development. Work with other teams (customer teams or Radiometer teams) to resolve issues. Give and provide feedback to foster and contribute to an environment of continuous process improvement.

The essential requirements of the job include:

• 2 years of experience of providing technical support for SaaS platforms.

• 1 year of experience supporting HL7 or ASTM interfaces.

Travel, Motor Vehicle Record & Physical/Environment Requirements:  

• This position requires up to 10% travel, overnight, and potentially internationally.

• Must be able to work between 8:00 am to 5:00 pm Pacific Time.

• This role may potentially need to be a part of a weekly On-Call rotation

It would be a plus if you also possess previous experience in:

• Working with Mirth Connect / NextGen Connect.

• Installing and configuring platforms that utilize Windows IIS, MS SQL, and MS SSRS.

• Fluency in French.

• Bachelor of Science in Information Systems, Bachelor of Information Technology or relevant information technology certificates such as A+, Network+, and Microsoft Certified Solutions Associate (MCSA).

At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.

The hourly range for this role is $26.00 - $31.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay. #LI-Remote

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. 

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.