Senior Account Manager

Ciklum is looking for a Senior Account Manager to join our team full-time in London.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

You will be accountable for the overall growth, profitability and client satisfaction within your Account / Portfolio and partner with our delivery management functioт (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget.

Responsibilities:

• Accountable for developing and delivering the Account / Portfolio Plan and long-term strategy, forming a deep understanding of their business/s and overall market
• Manage client account/s and build strong, sustainable long-term relationships to meet / exceed the mutual aims of both parties
• Support technological and digital transformation conversations and initiatives at a strategic level
• Work closely with other technical and go-to-market teams to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum’s services and solutions and meet the clients’ needs
• Manage the account and delivery team performance
• Manage escalations for client account and provide help/support to team members by acting as the single point of contact
• Work with the Account Director to ensure robust and seamless governance and escalation management, (where required) for the account
• Identify and manage engagement risks, flagging issues early managing to resolution
• Achieve quarterly targets/quotas and KPI’s for client accounts
• Lead opportunities through all stages of the sales process from prospect to delivery
• Ensure pipeline quality and quantity in CRM and follow Ciklum sales process

Requirements:

• Minimum of 5 years in client account and relationship management; including consulting, technology solutions / IT services, front office transformation and digital engagements
• Excellent interpersonal, communication and presentation skills (both verbally and written)
• Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy
• Ability to lead and direct teams in a complex sales cycle
• Strong commercial and contractual acumen
• Capability to own and manage account level P&L responsibility including client contracts, invoicing etc
• Experienced working in a dynamic, fast paced, matrix structured organisation with onshore, nearshore and offshore development teams
• A passion to learn, adapt and improve across interactions and deliverables

Personal skills:

• Entrepreneurial, high energy, solution led, people and relationship orientated
• Ambitious, highly motivated and results driven but also collaborative in nature
• Ability to build strong relationships and influence both internally and with our clients
• Can work autonomously, without close supervision, and mature enough to take responsibility
• Acts as a team player with highly developed communication skills

What's in it for you?

• Work with start-ups, scale-ups, and enterprise clients across different industries
• Build your career in a proven successful high growth company with unique service offering on the market
• Creative and dynamic team environment
• Variety of knowledge sharing, training and self-development opportunities

Be bold, not bored!

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.