Site Reliability Engineer

Site Reliability Engineer

PHP 1,200,000 – 1,385,000

Remote Flexible - Manila (Quezon City)

About Tribal

Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes.

The Platform Engineering function focuses on rebuilding platforms to be automated, scalable, reliable, and cost-effective, ensuring systems are well-designed, implemented, and maintained with high security standards.

They also manage and safeguard external services across platform environments. The SRE & Operations team delivers Tribal’s products via public cloud (AWS or Azure) as SaaS services, ensuring ongoing service delivery and site reliability. With cloud customers in EMEA and APAC, the team expects significant growth as on-premise customers migrate to the cloud.

The role is based remote with the requirement to travel to our Quezon City office 2 - 3 times per month. Please also note that this role falls under Tribals Out of Hours Working policy and therefore hours outside of the norm will be required.

The Role

The role of the Site Reliability Engineer (SRE) is to develop procedures and tools to help design, build, and run large-scale systems scalably, reliably, and efficiently. This will involve responding to customer incidents and requests, and implementing tools or procedures that improve the reliability of systems in production. Some responsibilities will include:

• Making sure our production systems are operating with high standards in regard to availability, expectancy and scalability.
• Supporting the deployment of production environments.
• When required, code supporting tools and utilities.
• Monitoring our production environment through log analysis and concise reporting.
• Where possible, delivering proactive & preventative customer support activities

The Person

You will need to demonstrate a good working knowledge of RemedyForce / ServiceNow, monitoring tools such as DataDog, logic monitor as well as a good understanding of infrastructure environments – AWS.

An understanding of Database (RDS) would be beneficial.

What can Tribal offer me?

This is an unrivalled opportunity to join a team of driven, meticulous, and passionate professionals, who are challenging the status quo of products that are provided globally to institutions that specialise in education, training, and learning. Our software is world class, and we believe we give our teams the tools, environment, and training to be world class too.

We’re pleased to offer a competitive salary including 13th month pay. Not only that, we also offer a range of benefits to support your wellbeing and work life balance, including a comprehensive HMO, retirement fund, flexible working arrangements to help maintain a work life balance as well as life insurance for peace of mind. We also offer competitive salaries and full access to learning resources to continue to up-skill whilst part of our team.

To apply please complete our short application form attaching your most up-to-date CV.

As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector.

Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.