Examination Scheduler - Case/Care Management VA - Remote CONUS AK HI

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Candidates should have at least 1 year of related experience in a customer service or call center role.

This position is open to CONUS, AK, HI and PR. California is a specifically excluded hiring location.

The position is fully remote.

Background check required.

Equipment is provided.

This is a W2 position.

Anticipated on-boarding dates are in mid-Feb 2025.

Multiple openings are available.

The Scheduler, or Examination Scheduler, coordinates appointments with Veterans to receive their various examinations as part of the evaluation process.

Key Tasks

A Scheduler will serve as the coordinator for examination schedules and appointments. Schedulers must listen to the needs of the Veteran requesting the appointment. They should be professional and have the ability to manage multiple calls. A good Scheduler can determine the priority of Veterans’ needs to determine when an immediate slot should be found or if a patient can come in based on the current schedule. Schedulers also manage cancelations, including a doctor who may need to reschedule a full day, finding the best alternatives for all involved.

Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments

Scheduling examination appointments

Liaise and coordinate with health care professionals about schedules, patients and any changes

Resolve scheduling conflicts as they occur

Immediately report system issues to manager or appropriate parties.

Continually look for and suggest process improvements that will benefit our customers

May be required to work weekends, holidays, or off-shift, as necessary

Auto req ID

436018BR

Minimum Education Required

High School/GED

Job_Category

Health/Medical other

Education

Additional Qualifications/Responsibilities

Associate’s degree preferred

High school diploma or GED required

Experience

1 – 2 years Customer Service or Contact Center Scheduler experience required

Skills And Abilities

Excellent customer service, leadership and team interaction skills required

Demonstrated ability to coach team members to higher levels of performance

Must have the ability to organize simultaneous tasks for individual assignments and the workflow of others within the unit

Proven ability to work as a team member

City*

United States

State*

N/A

Job Code

Health-Services health-services

Affiliate Sponsor

Infinite