Commercial Card Program Administrator.

Department Information

To apply, please go to: https://cu.taleo.net/careersection/2/jobdetail.ftl?job=35817

Who We Are

System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses. Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty. Learn more about CU System Administration .

The Procurement Service Center (PSC) provides leadership to the University of Colorado in the procurement of goods and services and in paying debts to vendors and travelers by combining sound business controls with efficient and timely service. The functional areas of the PSC include Purchasing Services, Strategic Sourcing, Supplier Relationship Management, Payable Services, Commercial Card Program, Travel Program, Small Business Program, Contract Services, and Procurement Systems. PSC is the system owner of CU Marketplace and Concur Travel and Expense.

Position Summary

The University of Colorado’s (CU) Procurement Service Center (PSC) is one of the leading higher education procurement offices in the nation. With multiple national awards and recognitions, the PSC is dedicated to using technology to enhance the University’s programs and create efficiencies within policies. The PSC supports the entire CU community, which is comprised of four campuses including system administration. CU is an internationally known public research university serving Colorado, the nation and the world through leadership in high-quality and professional training, public service, advancing research and knowledge, and state-of-the art health care.

The role of the PSC is to support all CU campuses by applying our core values to assist customers with spend management, procure-to-pay, and travel management responsibilities. The PSC partners with CU constituents and suppliers to provide collaborative, innovative, and leading practices that deliver high quality expertise, significant value, and excellent customer service.

The role of the Commercial Card Program Administrator exists to provide administrative and operational support to the Commercial Card Program. This position is responsible for delivering comprehensive operational support for the Commercial Card Program, which manages the Procurement Card and Travel Card accounts for cardholders across the University of Colorado System. The responsibilities further include identifying training opportunities within the campus card programs and delivering that training as part of the overall card program support program.

This role is responsible for handling the daily approval process for new card applications, as well as processing updates to existing card accounts. Daily tasks include monitoring the export of Concur Request applications to USBank, addressing and troubleshooting any issues in account creation, and maintaining the commercial card customer inquiry queue in Salesforce to respond to policy inquiries, general questions, and resource requests. The position also provides support to department programs by consulting and advising on training needs, developing and delivering training in collaboration with the Commercial Card Manager and the Director. Additionally, the role will assist in coordinating and conducting commercial card program reviews (audits) and will actively support the delivery of program review findings to the campus/department program administrators.

Where You Will Work

This position is approved for the following work arrangements: Hybrid & Remote.

Hybrid – this role is eligible for a hybrid schedule which would be primarily from home with some in-office work days expected periodically. Remote – this role is eligible to work remotely within the United States.

Description Of Job

Duties and Responsibilities:

Commercial Card Administration

• Provides daily oversight and processing support for all Commercial Card Applications – both for cardholders and Approving Officials.
• Provides technical support of the University’s Commercial Card Program which includes reviewing daily card Requests in Concur for needed PSC and additional approvals, re-routing, and other intervention as required; includes monitoring for necessary completion of cardholder training and processing rush requests as required.
• Processes daily requests for cardholder updates in USBank Access Online system and requests for closing of accounts. Works as liaison between cardholders and USBank to resolve any cardholder or account issues. Manages reactivation on/or reissue of cards in emergency situations (i.e. employee in travel status, emergency procurement, etc.).
• Investigates occurrences of declined card transactions on behalf of cardholders and offer resolution to cardholders and department program administrators.
• Manages merchant category code restrictions as needed based on customer requests for exception, and adjusts card account spend limits when properly documented and approved.
• Provides daily support and analysis activities including reviewing cardholder listings for inactive SpeedTypes, assignment of approving official hierarchy, correct approval workflow, and troubleshooting why new cardholder training completion is not recording in application files.
• Collaborates with the Commercial Card Program Manager to research missing data on bank import files to determine source of the error and correct.
• Monitors and responds daily to customer inquiries in Salesforce regarding all Commercial Card Office functions.
• Escalates inquiries as needed to Commercial Card Program Manager and/or the Director of Travel and Payment Services.
  
  

Program Compliance Review, Analysis and Support

• Analyzes both administrative and compliance-specific commercial card issues that come through the central Salesforce queue to ensure ongoing proper card use by campus cardholders.
• Investigate problems as they arise, determines root cause and provide feedback to internal management and/or department staff with solutions to correct identified issues and related concerns.
• Collaborates with Commercial Card Program Manager on requirements for and execution of ongoing department (org) procurement card program reviews, which includes determining the cycle of departments to review, planning and conducting the review remotely, and formally following up with department leadership and included cardholders on findings, monitoring department action through to implementation of correction.
• As part of the compliance reviews, assesses established campus department practices and procedures to determine effectiveness in mitigating risks and fostering program and overall policy compliance.
• Provides recommendations, guidance, and training where necessary for needed improvements to increase compliance and reduce risk within campus department card programs; follows-up on implementation recommendations with departments.
• Develops and maintains strong relationships with department card program coordinators, cardholders, and other program stakeholders.
• Collaborates and coordinates with Commercial Card Program Manager to develop and schedule cardholder activity reports for compliance-audit purposes and review.
• Participates in overall policy review and development, applying feedback based on analysis of ongoing compliance matters handled during the course of daily work.
  
  

Minimum Qualifications

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

• Bachelor's degree from an accredited institution of higher education or equivalent professional experience. (The educational requirement may be substituted by professional experience on a year for year basis).
• One (1) year of experience working in a professional setting assisting with general business processes, which may include experience with accounting support and/or card program support.
  
  

Preferred Qualifications

• Two (2) years of experience, as stated above.
• Experience working in banking, accounting, or with a commercial card/purchasing program, which includes travel, purchasing/procurement or one cards.
• Experience with and knowledge of general procurement practices.
• Experience with Concur Travel and Concur Expense.
• Experience with PeopleSoft FIN.
• Experience using Artificial Intelligence (AI)-driven solutions in support of customers and business processes.
• Experience working in a higher education institution.
• Business-related professional certification [e.g. Certified Purchasing Card Professional (CPCP); Certified Purchasing Manager (CPM); Certified Professional Public Buyer (CPPB); Accredited Payables Manager (APM); Certified Accounts Payable Associate (CAPA)]
  
  

Knowledge, Skills, And Abilities

• Excellent written and oral communication skills; excellent listening skills to accurately interpret information from constituents.
• Strong interpersonal skills, the ability to establish and maintain good working relationships with co-workers, supervisors, other university personnel including campus faculty and staff, as well as the public. Consistently maintains a calm and professional demeanor.
• Strong attention to detail with strong organizational and time-management skills.
• Ability to self-motivate and to work independently and under pressure. Ability to manage multiple concurrent tasks and responsibilities, and to adapt to changing priorities while maintaining personal effectiveness. Ability to consistently meet deadlines.
• Solid understanding of and demonstrated experience with Microsoft Office suite, specifically Outlook, Excel.
• Willingness and ability to quickly learn new programs and processes.
• Ability to utilize AI technologies to assist business processes.
• Knowledge of CU’s AI ethics and data privacy considerations in the workplace.
• Knowledge of NLP (natural language processing) and its applications in content creation and analysis.
• Consistently positive attitude with the genuine desire to help others as part of daily work.
  
  

Supplemental Information

How To Apply

For full consideration, please attach the following as separate documents to your application at https://cu.taleo.net/careersection/2/jobdetail.ftl?job=35817 :

• A cover letter identifying the job specific minimum qualifications you possess
• A resume including any and all relevant experience to be accurately assessed against the qualifications listed in the posting.
  
  

Benefits: With our unparalleled range of benefits, including top-notch healthcare, comprehensive wellness programs, enriching professional development, and a dynamic work-life balance, we ensure your holistic growth and happiness.

• No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance.
• Disability, Life, Vision Insurance options.
• Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.
• Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts.
• Embrace a healthy work-life balance with ample sick and vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break.
• 6 weeks of parental leave to adjust to the joys of parenthood.
• A tuition benefit program for you and/or your dependents.
• Free RTD EcoPass and Free Onsite Parking at our 1800 Grant Street Office.
• Many additional perks & programs with the CU Advantage .
  
  

Additional Taxable Fringe Benefits May Be Available.

For more information on benefits programs, please review our Comprehensive Benefits Guide .

Access our Total Compensation Calculator to see what your total rewards could be at CU. (This position is a University Staff position)