You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.
Your role
Utilizing your demonstrated superior Air Logistics product + trade knowledge this role is primarily tasked with developing + diversifying business so that income increases, guaranteeing the future growth of the organization. Your core tasks + responsibilities will include:
Your responsiblities
To own, monitor + drive all sales activities of customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
- To align your sales efforts with CCL Managers, Pricing + Air Logistics Business Development teams, including pricing decisions.
- To monitor competition by gathering current marketplace information on pricing + products.
- To report customer feedback to the CCL team, supporting resolutions as required.
- To align with CCL colleagues when onboarding new customers.
- To maintain + update the most relevant customer information in internal systems.
- To regularly review customer portfolios with the CCL Managers and team.
- To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.
Who we are looking for
Your strong selling skills + focus on customer + stakeholder relationships along with your strong time management will be key to your success.
You have been selected for this role because of your knowledge across our operations + because you possess the key attributes we are looking for in a Sales Representative role.
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