Payroll Team Leader

The role in a nutshell:

The key goal of Payroll Team lead is to work as part of Payroll team within HR Operations Division here at Safeguard Global, India. This role will support the daily tasks and priorities of the Australian Payrolls while ensuring that all aspects of the payroll cycle are processed accurately and in a timely manner.

How you will make a difference:

• Manage a team using good people management skills
• Accurate and timely processing of client payrolls; from receipt of payroll changes (via various methods) to timely dispatch and approval of client payroll.
• Ensure appropriate workload allocation, sharing of knowledge, review performance, and instill a culture of continuous improvement and outstanding customer service
• Ensure that business goals are communicated in the team and linked to individual and team objectives
• Provide any required training/development for the team, including developing a structured induction for new starters
• Manage all year-end statutory returns on time
• Work closely with Client and other stakeholders to ensure that processes align and work effectively
• Ensure the payroll system is configured to meet needs as needs/statutory requirements change
• Assist as required with system testing/upgrade requirements
• Producing invoice triggers for accurate client invoicing
• Ensure timely payment to the employees and accurate submissions of payroll, respective statutory filing within the stipulated deadlines
• Increase customer satisfaction/ enhance the customer experience
• Maintain accurate customer records on CRM systems
• Maintain internal reporting requirements
• Develop processes and procedures for the business following customer and business requirements

What will give you an advantage:

• Must be payroll experienced of 9-10 years
• Excellent communication skills; both written and verbal
• Experience in managing multiple customers in a payroll/ HR or project management capacity (payroll skills are a distinct advantage)
• Tenacious, organized, and customer focused approach
• Ability to lead a team of people i.e. share knowledge and expertise with colleagues and customers; coaching, development, ad hoc training
• Demonstrable customer service skills

Who we are and what we do:

Safeguard Global is an international company with multiple offices across the globe. We enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries. It's all about the people. We hire the best talent from across the globe, allowing you to learn about new cultures and interact with many different people worldwide.

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At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.