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Full-Stack Engineer ( Customer Happiness ) at Time Doctor

unlimited holidays - extra holidays - extra parental leave - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Turkey

Offer summary

Qualifications:

3+ years experience as a Full Stack Engineer, Proficient in Javascript/Typescript and Node.js, Strong knowledge of front-end frameworks like Angular, Experience with database systems, SQL and NoSQL.

Key responsabilities:

  • Design, develop, and deploy innovative features
  • Ensure system availability and performance
  • Identify and resolve software bugs
  • Analyze and resolve complex customer-reported issues
  • Develop comprehensive test plans and drive automation
  • Gather feedback to improve usability and satisfaction
Time Doctor logo
Time Doctor Computer Software / SaaS SME https://www.timedoctor.com/
51 - 200 Employees
About Time Doctor
OUR COMPANY Founders Rob Rawson and Liam Martin built the Time Doctor software in 2012. It was initially built out of their own need to work effectively with a remote team and to make sure there is trust and high levels of productivity in a remote team. Our mission is to enable effective remote work and improve productivity in remote teams. We are able to communicate that to our over 140 employees in more than 31 countries worldwide as well as the thousands of businesses around the world that now use Time Doctor every day. OUR CULTURE We love working remotely! We have flexible work hours but we also make sure to be available to communicate with the rest of the team when needed. We believe that working from home is as productive as working from an office. We believe in constant improvement and training. OUR PRODUCT Time Doctor is a time tracking and productivity software for remote teams. Our goal with the software is to help individuals and organizations to be more productive when working remotely With Time Doctor Software you can: * Improve the speed and effectiveness of communication in organizations * Clearly organize, communicate and delegate their daily tasks * Reduce time spent on email, and other non-work related distractions * Ensure employees use their time effectively * Reduce time spent on everyday tasks, including commonly generated reports WHAT WE OFFER: *The opportunity to work from home *Flexible working hours *The opportunity to work with an innovative and highly motivated team *Paid time off *The opportunity for professional development via training *Corporate meet-up around the world For a full list of features visit: http://www.timedoctor.com/features.html
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Job description

About the Role:

We are looking for a dedicated Full-Stack Engineer to join our Customer Happiness team. In this role, the candidate will work across the full stack, leveraging their skills in Node.js for backend development and Angular for building user-friendly frontends. They will play an important role in maintaining and enhancing our applications, ensuring they meet the needs of our customers with reliability and performance.

Day-to-day responsibilities will include troubleshooting and resolving bugs, implementing incremental feature updates, and optimizing existing systems. The candidate will collaborate with cross-functional teams, including support, product, and engineering, to address customer-reported issues and deliver timely solutions that enhance the overall user experience

Your Responsibilities:

  • Feature Development: Design, develop, and deploy innovative features that align with the product roadmap and deliver measurable customer value.
  • System Reliability and Support: Ensure system availability and performance by implementing robust monitoring tools, conducting regular health checks, and proactively addressing potential risks.
  • Bug Fixing and Maintenance: Identify, prioritize, and resolve software bugs while ensuring minimal disruption to end-users and maintaining system integrity.
  • Troubleshooting of Customer Issues: Analyze and resolve complex customer-reported issues by collaborating with support teams and ensuring timely communication of updates.
  • Testing and Quality Assurance: Develop comprehensive test plans, execute rigorous testing protocols, and drive automation initiatives to maintain high software quality standards.
  • Continuous Improvement of Customer Experience: Gather feedback from customer interactions, analyze usage patterns, and implement enhancements to improve usability and satisfaction.
  • Monitoring and Incident Response: Establish incident response protocols, lead post-mortem analyses, and implement preventive measures to minimize future occurrences.
  • Collaboration and Cross-Functional Alignment: Partner with product, engineering, and customer success teams to ensure seamless execution of projects and alignment with business objectives.

Skills & Experience:

  • 3+ years of experience as a Full Stack Engineer
  • Proficiency in Javascript/Typescript and its ecosystem
  • Strong knowledge of front-end frameworks and libraries (e.g., React, Angular, or Vue.js)
  • Proficiency in back-end technologies such as Node.js
  • Extensive experience with database systems, both SQL and NoSQL
  • Strong knowledge of API development and integration.
  • Experience with cloud services (AWS, Google Cloud Platform, Azure)

This full-time, 100% remote position provides the flexibility to work anywhere. Time Doctor is an equal-opportunity employer and values diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Us

Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.

We’re a diverse global team of over 150 people working 100% remotely in over 40 different countries. We’re looking for innovative team members ready to help us modernize remote work. Learn more about us here - https://people.timedoctor.com

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.
Are you interested?

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