Desktop Support Technician - Gold Card

• You want to provide a superior workplace technology experience

• We are a progressive and innovative team looking for a new team member

• Together we can make magic happen at CBA

See yourself in our team

End User Experience (EUX) build, run and monitor some of the Group’s largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and it provides our customers with better outcomes. 

Joining EUX means you’ll be working with a group of people dedicated to delivering the best workplace technology experience for our Global Markets and CommSec colleagues. We’re focused on providing the latest tools, technology, and resources to enhance the way our teams work together. We have a relentless focus on innovation and keeping the bank operational and secure.

As a Desktop Support Technician, you will be responsible for providing a high-quality IT colleague experience and you have the drive to go above and beyond to deliver!

Do work that matters

A key component to the success of our Global Markets and CommSec environments, The Gold Card Services team are a specialist IT Support function, delivering world-class tech support to our critical users – our colleagues. In this role, you can look forward to;

• Providing a single point of contact for 1st and 2nd level support issues both onsite and remotely including training on how to use the groups technology effectively.

• Application user administration.

• Creation and maintenance of Standard Operating Procedures (SOPs).

• Logging of interactions, incidents and fulfilments of Service Requests.

• Project work – Hardware refresh, SOE upgrades, relocations.

What you’ll bring

• Proven experience in providing exceptional technical support in a fast-paced environment with previous Trade Floor experience or similar an advantage.

• Exceptional Windows 10/11 and O365 knowledge and trouble shooting skills.

• Highly effective communication and interpersonal skills.

• Solid technical competence including experience with SCCM, remote working technologies, mobile device support - iOS & Android, automation technologies e.g. PowerShell/batch script and basic network troubleshooting skills.

• Knowledge of MS Active Directory and AzureAD.

• Experience with call management systems – ServiceNow and be familiar with service levels, call priorities, call handling and escalation procedures.

This Desktop Support role is an in-office, in-person role, and has some atypical requirements. These include shift-based working, as we provide support between the hours of 6am to 6:30pm, some occasional weekend work and public holiday coverage.

If this sounds like you, we’d love to hear from you! Apply now or reach out for an informal, confidential chat.