Match score not available

Social Media Services Associate IMS

extra holidays - extra parental leave
Remote: 
Full Remote
Work from: 

Offer summary

Qualifications:

Strong knowledge in eRetail and Social Media, Proficiency in MS Excel and PowerPoint, Solid analytical skills, Intermediate/Upper intermediate English proficiency.

Key responsabilities:

  • Monitor Nestlé online channels
  • Respond to consumer inquiries in a timely manner
Nestlé logo
Nestlé Food & Beverages XLarge https://www.nestle.com/
10001 Employees
See all jobs

Job description

Full-time on site or remote

Are you passionate about Communication and Social Media? Nestlé Business Services Lviv team is looking for those who are ready to take on the challenge and become a part of our loyal & dynamic team. In this position, you will be able to apply your skills and knowledge in the international environment, cooperate with Nestlé colleagues across the globe and grow your career within the biggest company in the FMCG industry. We’re proud to be an active equal opportunity employer to enhance diversity & inclusion in our company. 

You are:  

  • A digital enthusiast with knowledge and strong interest in online environment (eRetail platforms, Social Media, Forums, etc.)  
  • A professional with great analytical skills;  
  • Confident user of MS Excel, MS Power Point;  
  • An expert with the ability to deliver detail reporting;  
  • Confident in English on Intermediate/Upper intermediate level (both written and verbal);
  • A great communicator and a team player.  

With you we will:  

  • Monitor of owned Nestlé online channels and engage with consumers using appropriate tone-of-voice depending on the channel. Send posts to the market, post responses to questions, complains and inquiries; 
  • Timely response to consumer inquiries via written channels (e-mail, Contact us forms), Social Media channels and phone line;  
  • Provide required information using available resources;   
  • Follow up with customers to ensure their issues are resolved
  • Treat serious and sensitive consumer contacts following the specific guidelines
  • Provide required information using available resources;   
  • Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer
  • Participate in KPIs trends, root cause analysis of mistakes/errors and problem-solving;  
  • Gather consumers' feedback and complete a FAQ database and a knowledge-based documents
  • Ensure the availability of updated Standards due to legal and process changes and Nestlé Best Practices.  
  • Align on strategy and Brand updates with stakeholders regarding processing of consumer requests on regular online meetings;  
  • Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
  • Work model – Sun-Thu 13.30-22.00

What`s in it for you:

  • Remuneration package: annual salary review & bonus, 28 days of paid vacation, paid sick leaves, medical insurance, lunch allowance, IT Club discount program;
  • Official employment;
  • Personal & Professional development opportunities
  • International environment and diverse team
  • Relocation package or possibility of distance work 

How we will proceed: 

You send us your CV  ⭢ We contact relevant applicants ⭢ Interview with  a Recruiter ⭢ Interview with  Hiring Team ⭢ Job Offer  communication to the Finalist ⭢ First working day

Sounds exciting? Apply now!

Required profile

Experience

Industry :
Food & Beverages
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Problem Reporting
  • Microsoft Excel
  • Analytical Skills
  • Communication
  • Microsoft PowerPoint
  • Teamwork
  • Problem Solving

Social Media Strategist Related jobs