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Senior IT Category Manager in Bucharest or Full Remote in Poland

Remote:

Full Remote

Experience:

Expert & Leadership (>10 years)

Work from:

Romania

Offer summary

Qualifications:

+10 years of IT Category experience, +10 years in IT Service management, Strong background in supplier relationship management, Familiarity with strategic procurement tasks.

Key responsabilities:

Work on strategic procurement tasks
Manage post contract and supplier relationships

emagine Large https://www.emagine.org/

501 - 1000 Employees

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Job description

Senior IT Category Manager with + 10 years of IT Category and IT Service management experience to the cement and minerals industries.

The role of the IT Category Manager will include:

The IT Category Manager will work on strategic procurement tasks - supply market intelligence, tendering, negotiation, category management development etc. whilst being embedded within the IT stakeholder community

Assignments:

RFI, RFP, RFQ, etc.
Post contract management and supplier relationship management activities
Work with procurement leadership to embed category management into the organization
Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery.
Monitor and evaluate the service team’s performance, providing regular feedback, coaching and recognition to drive individual and team excellence.
Ensure timely and accurate completion of service requests, work orders and documentation, maintaining high attention to detail and quality.
Monitor and analyse service metrics, such as response time, resolution rate and customer satisfaction and take proactive measures to drive continuous improvement.
Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency and achieve business objectives.
Prepare and present regular reports to senior management on service performance, key metrics and improvement initiatives.
Proactively identify opportunities for service improvement, recommending and implementing process enhancements, tools or technologies.
Stay updated on industry trends, best practices and emerging technologies in the service field, continuously seeking opportunities to enhance knowledge and skills.
Lead and manage the service department, including staffing, training and performance management of service personnel.

Main responsibilities include:

Responsible for RFP process from A-Z
Setting up ITIL processes, KPI’s
Setting up the foundation of change management, incident management, problem management
In charge of setting up, defining, and concluding together with business and IT the Service Level
Agreement
Setting up service catalogues as an overall support tool for all teams

IMPORTANT:

The consultant shall have strong experience with the full package of all ITIL 4 practices.

IT Category Manager applicants should meet the following criteria:

Ability to perform strategic procurement tasks - tendering, supplier selection, negotiating etc
An understanding/appreciation of; category management, supplier relationship management, contract management
+ 10 years of IT Category and IT Service management experience