Match score not available

Support Engineer

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Minimum 3 years in IT support, Knowledge of Microsoft O365, D365, Familiarity with Service Management, Experience in Cloud/Azure environments.

Key responsabilities:

  • Provide first-line and occasional second-line support
  • Administer and repair servers and networks
emagine logo
emagine Large https://www.emagine.org/
501 - 1000 Employees
See all jobs

Job description

Location: Poland - fully remote role

Employment Type: B2B - long term cooperation

Responsibilities:

As an IT Support Specialist, you will play a critical role in ensuring smooth IT operations by providing first-line support and resolving technical issues.

  • Providing 1st line and occasional 2nd line support for technical issues.
  • Handling break/fix situations, troubleshooting, configuration issues, and software installations.
  • Administering and repairing servers, networks, infrastructure, emails, file shares, and other IT systems.
  • Installing and configuring computer systems and deploying solutions to resolve technical problems.
  • Diagnosing and solving hardware and software faults.
  • Logging and managing customer/employee queries effectively.
  • Analyzing call logs to identify trends and underlying issues.

Requirements:

  • A minimum of 3 years of experience in a similar role.
  • Solid knowledge of Microsoft products such as O365, D365, and PowerBI.
  • Familiarity with Service Management and ITIL processes.
  • Knowledge and experience supporting Cloud/Azure environments are highly desirable.
  • Strong communication skills in English, both written and spoken.
  • Excellent problem-solving and analytical skills.

Nice-to-Have:

  • ITIL certification or practical experience in ITIL processes.
  • Experience with diagnosing trends in technical issues through call log analysis.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Technical Support Engineer Related jobs