French Speaking Back-office Associate

What success looks like in this role:

• Liaises with stakeholders including Client Services & Support, Compliance and related teams to coordinate service / product ordering, delivery, processing and payment.

• Performs all required administrative duties in a timely and accurate manner via phone and email (i.e., data entry / input for client enterprise, claims processing / review outsourced service.

• Managing, updating cases in the client's ticketing system

• Ensures all transactions / enquiries are processed accurately and within agreed upon quality targets and timeframes.

• Serves as a point of contact on complaints and problems logged and assists in the reporting and resolution of such complaints and problems.

• Identifies process improvements and recommends opportunities to enhance client services.

You will be successful in this role if you have:

• Fluent French (close to native) and English language skills

• High School Diploma or GED required

• Generally, 2-4 years’ experience in area of responsibility

• Multitasking skill

• Attention to details, accuracy

• Client focused approach

• Previous IT related experience is a plus

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