Customer Care Officer

PHOTOSYMBOLS

Join Our Team as a Customer Care Officer

Photosymbols, a leading provider of Easy Read resources, is seeking a friendly, efficient and self-motivated customer service professional to join our remote team. The right person will be passionate about contributing to our work, that makes a real difference in the lives of people with learning disabilities. You will be comfortable with technology, have meticulous attention to detail and understand the importance that cultivating a great experience for our customers has on our overall work as a company.

Position: Customer Care Officer

Location: Home working (UK based)

Hours: Part-time, Monday to Friday, 20 hours per week

Salary: £14,000 per annum (£28,000 pro rata)

Why Work with Us?

We’re Proud That Photosymbols Is Uniquely Placed, Both In The UK And Internationally To Lead The Way In The Creation Of Easy Read Information For People With Learning Disabilities. We’re a Small But Impactful Team And Your Work Will Be a Key Part Of Our Continuing Success. We Offer

• A competitive salary of £14,000 per annum for 20 hours each week (£28,000 pro-rata).
• Flexible working, with core working hours agreed to suit both you and the team.
• Fully remote working for this family friendly and disability friendly organisation.
• 12.5 days of annual leave (25 pro-rata) + bank holidays.
• A 5% employer pension contribution and health plan with Vitality.
• Death in service benefit through Canada Life.
• All necessary equipment, including phone and Apple Mac computer.
• Support to bring your unique perspective to the role and to develop areas of professional interest that really make your work your own.
  
  

Key Responsibilities

• Be the friendly face of Photosymbols: Manage enquiries via support ticket, email and telephone promptly, with professionalism and care.
• Develop relationships: Offer a level of service to our customers that stands out for its quality and fosters a feeling of loyalty and community.
• Organisational guru: Maintain meticulous records and manage documents, to make sure the wider team have the information they need on hand at all times.
• Smooth operations: Place orders, manage subscriptions and renewals, and oversee invoices and purchase orders.
• Financial savvy: Work with the Content & Operations Manager to maintain healthy financial operations that support efficient credit control.
• Quality assurance: Proofread materials to ensure accuracy and consistency, demonstrating exceptional attention to detail.
• Tech support: Triage technical questions for our Principal Architect & Software Engineer. We’ll teach you about our systems to equip you to do this.
• Spot trends: Learn what’s important to our customers in order to anticipate their needs, and feed valuable customer insights back to the wider team.
• Drive improvements: Work closely with the Content & Operations Manager to spot and pursue opportunities that improve the customer experience.
  
  

Skills And Qualifications

• Experience working with people with learning disabilities is essential to understanding our mission and customer needs.
• Effective communication: Strong written and spoken communication skills to engage with customers and team members.
• Self-organisation: Proven ability to work independently and efficiently, demonstrating initiative and problem-solving skills.
• Attention to detail: A meticulous approach to ensure accuracy and quality.
• Flexibility and adaptability: Ability to thrive in a dynamic environment and adapt to changing priorities.
• Time management: Efficiently prioritise tasks and manage time to meet deadlines.
• Tech-savvy: Ability and willingness to learn new IT systems is essential, as is proficiency in basic IT tasks to jump straight into a home-working role.
  
  

If you are ready to join a passionate team dedicated to creating inclusive resources for people with learning disabilities, apply now! Please submit your CV and a cover letter highlighting your relevant experience and skills to jobs@photosymbols.com

Photosymbols is an equal opportunity employer. We value diversity and encourage individuals from all backgrounds to apply. Join us and help make a meaningful difference to our customers every day!

Application deadline: 4pm Friday 14th February

Only shortlisted candidates will be contacted