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Customer Service Rep (Local Remote)

Remote:

Full Remote

Work from:

Texas (USA), United States

Offer summary

Qualifications:

High School diploma, 1 year of customer service experience, Proficient with Microsoft Office, Excellent written and verbal communication.

Key responsabilities:

Provide inbound phone support to customers
Understand client needs and offer solutions

Copart XLarge https://www.copart.com/

5001 - 10000 Employees

See all jobs

Job description

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to provide inbound Phone support to Copart Members through the lifespan of their membership with Copart.

This will be a 10 - 7 remote work shift after training.*

The CSR is the face of the Company as they are often the first interaction our customers have with Copart.

Must be able to show empathy in the workplace
Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.
Understanding client needs and offering solutions and support.
Answer and place calls in a professional manner.
Measured on Call Quality and Productivity
Focus on a "1st call resolution".
Use company resources to gather information and offer solutions to meet customer needs.
Other duties as assigned.
This will be a 10 - 7 remote work shift after training.

Required Skills And Experience

Must be able to show empathy in the workplace.
One year of office support experience in a customer service role preferred.
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with Microsoft Office Applications
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills are a plus.
Occasional overtime as needed.

Benefits Summary

Medical/Dental/Vision
401k plus a company match
ESPP - Employee Stock Purchase Plan
EAP - Employee Assistance Program (no cost to you)
Vacation & Sick pay
Paid Company Holidays
Life and AD&D Insurance
Discounts

Along With Many Other Employee Benefits.

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.