Head of Quality Management and CI

Overview

JOB DESCRIPTION

You will own quality excellence and continuous improvement initiatives across the organisation by establishing robust quality assurance frameworks, promoting best practices, and fostering a culture of continuous improvement to enhance operational efficiency and deliver high-quality products and services

Total Package

• Up to £105K base salary
• 15% Bonus
• 6% pension contribution
• Private Medical
• 25 days annual leave
• Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
• Work. Life. Smarter. Our commitment to a flexible and hybrid working culture
  
  

Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors. We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us. 

Inclusive Arqiva ….Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans and Inspiring Women – join and contribute to our active networks!

The Role

• Owns the delivery of a positive ROI for the Continuous Improvement (CI) & Quality Management (QM) function through cost saving or revenue generation by process improvement
• Owns the overall approach and plan for Quality planning, assurance and testing activities
• Makes data driven and risk-based decisions (based on KPIs and compliance issues) and practices that deviate from standard to prioritise the work of the CI & QM function
• Provides process and documentation quality assurance and continuous improvement across cross-functional teams
• Delivers technical quality assurance and continuous improvement processes with input from Operations Continuous Improvement team and Engineering teams
• Supports Agile Coach efforts through detailed process improvement and making processes more agile
• Embeds non-technical change management within Technology, communicating change inside and outside the CTO organisation
• Manages change control and supports embedment of business change, with input from Operations OCM team
• Facilitates change conversations within cross-functional teams and ExCo
• Manages self & task role models Arqiva’s culture goals with the team, building respect and credibility; set a high-performance bar and challenge the team to deliver sustainable results, by developing the skills and capabilities of the team and focusing on outcomes
• Manages relationships & communications connects, collaborates & leads communication transparently, balancing face to face and virtual, with own team and teams across the business to encourage cross-functional understanding, agreement and knowledge sharing
  
  

The person

• Industry leading skills in continuous improvement methodologies, to identify inefficiencies, streamline processes, and drive operational excellence
• Proficiency in quality management principles, methodologies, and tools to implement and manage quality assurance processes and practices effectively
• Ability to drive change initiatives, overcome resistance to change, and foster a culture of continuous improvement within the organisation
• Strong attention to detail and accuracy in data entry and record-keeping
• Excellent analytical skills to analyse relevant data against performance indicators, identifying trends, patterns, and opportunities to improve
• Strong problem-solving skills to evaluate issues and collaborate with wider quality team to develop solutions
• Highly effective communication, stakeholder management and reporting skills to communicate audit findings, insights and recommendations to stakeholders
• Excellent understanding of quality management principles and methodologies
• Understanding of relevant regulatory requirements, standards, and industry regulations related to process quality
• Management proficiency in influencing, analysis, decision making, empathy, communications, and adaptability
• Experience in ownership process improvement initiatives, including root cause analysis, process mapping, and performance metrics, to drive operational efficiency and effectiveness
• Continuous improvement methodologies such as Lean or Six Sigma
• Familiarity with agile principles and frameworks to integrate quality assurance activities seamlessly into agile development processes and ensure alignment with sprint goals and objectives
  
  

Why join Arqiva? We are the undisputed leader in UK TV and radio broadcast and the UK’s leading Smart utilities platform. This means we have a strong heritage and foundation for future growth for you to grow your career with us.

Your wellbeing…. Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work. 

Our focus for 2025 is to Win, Grow, Go Faster – find out more, contact us and apply!